Kohinur Plaza

As a four-star hotel, the price is high, but the internal management is lax and the service is perfunctory, resulting in a very poor experience. I sincerely do not recommend booking this hotel. I booked a double room with a king-size bed, and I specifically checked the room type with the front desk at check-in. However, upon entering the room, I found that I was assigned a single bed. I immediately contacted the front desk to report the situation, and the staff promised to handle it immediately. However, after waiting for more than ten minutes without any response, I called again and was told that I would have to wait another 40 minutes before I could check in because a worker needed to change the single bed. They did not move us to the correct room type. During this time, the hotel neither proactively informed us of the waiting time nor the solution, nor did they immediately change us back to the correct room type. We explained that we had other plans and couldn't wait long, so the front desk arranged for us to change rooms. However, the new room had hygiene issues; the toilet was yellowish, there were potato chip crumbs on the chair, and it didn't have a balcony, even though our booking included one. Frustrated, we contacted the hotel through a platform, and it took over an hour for the hotel to offer a solution. During this time, the front desk staff kept lying to the platform, their statements completely contradicting their actions. Ultimately, they simply moved us back to our original single-bed room, claiming it had been upgraded to a double-bed room. Upon returning, we discovered the hotel had simply combined two single beds to create a double bed, with a noticeable gap between the two. This was a far cry from a standard double room. Furthermore, the hotel had vacant standard double rooms, but the front desk refused to change rooms, and the price difference wasn't refunded. In addition, there were numerous issues with the quality of the guest rooms: the rooms were not cleaned properly, with leftover trash from previous guests; the water supply system was malfunctioning, with only extremely cold and extremely hot water available, and the temperature kept alternating between hot and cold. That night, I could only take a cold shower. When I asked the staff, I learned that there was a problem with the water supply system, and all the guest rooms in the hotel had the same problem, but there was no solution. I could only continue to take a cold shower the next day. The facilities were also clearly not maintained. The TV and Wi-Fi signals were so poor that I couldn't watch TV at all. It was clear that the hotel had long neglected equipment maintenance.

We stayed at the hotel for two nights and enjoyed the service at reception and breakfast—everyone was very friendly. The hotel itself is very cozy and beautiful! The courtyard is lovely, and you can see the Bibi-Khanym Mosque from your garden-view room. The location is great, close to Registan Square. The breakfast selection was a bit disappointing; it was quite limited (compared to a 3-star hotel in Tashkent, where you'd be spoiled for choice), but you certainly won't go hungry.

The staff were very kind, making for a wonderful stay. The hammam was empty, so we had it all to ourselves. Breakfast was also delicious. I especially recommend trying the walnut baklava; it was fantastic.

My friend and I stayed in July 2026. The hotel is excellent, impeccably clean, the rooms are comfortable, and everything works. The breakfasts are fantastic. We especially appreciate the attentive and responsive staff, who were always happy to help with any requests we had. The pool, both indoors and outdoors, is excellent, and the sauna and hammam are top-notch. We will definitely be back.

A very nice hotel with delicious and varied breakfasts, including red caviar, a variety of sandwiches, and 10 types of fruit alone. The pool is clean, and the hammam is open.

I loved everything – the cozy and comfortable room with a comfortable, firm (but not too firm!) bed, all the essentials, including a robe, hairdryer, and even a humidifier, modern, high-quality finishes with an oriental touch, quiet and dark at night, and a wonderful view from the window (we had a room overlooking the pool). The breakfast was delicious, with a fantastic selection. The staff was very polite and helpful.