Guest User
January 22, 2026
I am disappointed that I need to share this as we visited the hotel in 2023 and were very impressed so much that we recently returned. This time rather than in the hotel main building we were allocated room 818 a bungalow in the garden. This is not a four star room and should not be allocated to customers on that basis. The room is for wheelchair users ( which we are not) and as such had a wet room bathroom, this room is awful it was like being in a school shower room, mouldy around shower, damp, patched up flooring tiles, paint falling off ceilings, open plastic bin with green bag no lid, laundry basket black in bottom, unable to dry towels due to dampness and no clothes line on terrace. The wood floor in the room is black and damaged clearly from previous water leaks and paint was falling from ceiling in last 2 days when people moved into the room above , which landed on the bed and in glass of water on bedside table. The good thing about room was shower pressure great and room large. We had previously stayed in a room on the 3rd floor at the side of the hotel which was lovely. Other thoughts were that the best thing about the hotel are the new the lunch options and coffee club which are brilliant and food in the pool bar is lovely and a great choice and included in the All inclusive. We gelt the food in the main restaurant in the evening was not as good as our first visit. The ‘star’ meat/fish option was not replenished often ( seamed like not enough staff) bit the grill was good other pr prepared options were bland in the main and often looked disgusting with really random mixtures of ingredients. Cheese board and desserts were good. Pasta station was poor in comparison to our first visit the pasta souse had mo taste extremely bland both the tomato and the garlic, last time we loved it as the sauce was so fresh , its a shame they changed it. Good, things- The hotel staff are lovely helpful and the hotel goes out of their way to provide good entertainment. The spa being free and open to all is great it was a shame that use of the massage bed is not shared more fairly amongst guests as the same regular guests wait for 15 mins before opening to book meaning others miss out