We stayed at The Providence Hotel Boutique for 4 nights with my partner, in a Deluxe Room, and overall had a pleasant stay.
The building is beautiful, elegant, and has a very nice swimming pool. Our room was a bit small but well maintained, with a private outdoor table. Water was provided in the room, which was appreciated. There is also a Nespresso coffee machine in the lobby that guests can use for free—a great touch!
The hotel offers motorbike and mule rentals. We rented a motorbike for half a day (COP 60,000) and it was new and very well maintained. A full day costs COP 120,000.
The staff are nice and always willing to help, but the hotel could definitely improve its operations. During breakfast and dinner we experienced very long waiting times despite being the only guests. To refill our water bottles, we also had to ask the kitchen staff. It would be much more convenient to have a water dispenser or refill station in the lobby.
The checkout process was also unnecessarily long. We had to manually go through every single expense because no printed receipt or summary was provided for us to verify. Later, when we returned to collect our luggage before going to the airport, another staff member went through the same process again, despite us having already paid everything through Trip.com.
Another point worth mentioning is that during our stay, birthdays and weddings were organized at the property. To be honest, this was not ideal for an adults-only hotel that promotes relaxation and exclusivity. The events brought additional noise and activity that didn’t really fit with the peaceful, exclusive atmosphere we expected.
It’s a shame because the property itself is beautiful and has great potential. With more efficient operations and better management of events, the experience could be much more aligned with the exclusive boutique concept the hotel promotes.
