Sol Caribe Sea Flower

The hotel is in a great location, with a supermarket downstairs and a tourist center around the corner. It's very cost-effective, with breakfast and dinner included for less than 100🔪, and the food is surprisingly suitable for Chinese people. The only downside is that the sound insulation on the side of the sea view room is very poor, and the glass is not soundproof at all, so you have to live in the inner row.

This was my second time at this hotel after two years. The staff's service remains the same: very attentive and friendly, always with a smile. The good quality of the breakfast and other meals was also unchanged, but there's nothing for people with celiac disease. However, this time I must complain about the room cleaning. For four of the six nights of my stay, the sheets weren't changed! One day they didn't even come in to clean, even though they knew our schedule. There was never any cleaning of the room or bathroom; every single day there were the same hairs and lint on the floors, fixtures, and in the shower! I complained on the first day that the toilet seat was broken, and they never replaced it in a week, nor did they replace the floor towels. They just folded them and left them dirty again, just as they had been before. I understand that water can be a problem on a small island with limited water or electricity, but simply informing guests that the room wouldn't be cleaned for a week, or how often they would clean it, would be enough for everyone to understand! But according to the receptionists there, like all hotels in the world, sheets and towels are changed every two days and the rooms are cleaned every day, hence my complaint since that did not happen in my room.

The hotel is very good, but I have a few observations to make: 1) The reception staff are a bit rude; they are never willing to help the customer. I don't know if it's because I was traveling alone, or if they just didn't like me, but everything I needed from reception, they always ignored or referred me to another hotel chain; the worst was on January 23rd when the receptionist, whom I had seen booking tours for other families, simply sent me to another hotel in the chain to book! Luckily, the reception at the other hotel is much more helpful; 2) The gentleman who carries the luggage is a very, very friendly person; he makes all the difference at the hotel and is always willing to help; 3) The girls in the kitchen and who serve us in the restaurant are fantastic too; my excellent service rating is only due to them and the friendly gentleman who was always very helpful; 4) The cleaning ladies are also sensational, wonderful. The location is great, and the hotel delivers a lot, even though it's under renovation. It's definitely worth staying there, but next time I'll stay at the other one from the other chain. Every time I went in for lunch, the reception seemed to be ignoring me, giving me dirty looks.

Excelente!! Muy buena ubicación, cerca de todo playa y negocios.. Muy buena atención y amplias habitaciones..Media pensión con variedad de comidas y Excelente servicio...

O hotel é antigo porém estão reformando as instalações. Mas problemas ainda acontecem. A pia do banheiro estava vazando água e a torneira de água quente estourou quando fui abrir. Mas pelo menos consertaram. As toalhas nos deram umas velhas e finas e a roupa de cama estava manchada. Reclamamos e substituíram a roupa de cama e as toalhas. A comida (café da manhã e jantar) são ok, mas teve dia que preferi jantar fora. No geral marquei como bom porque, embora tenha tido problemas, a equipe os resolveu prontamente.