DoubleTree by Hilton San Antonio Airport

We booked a room for two nights. On the second night, they called security to bang loudly on our door, which startled us. I nervously opened the door. The security guard claimed no one should be in this room and insisted we should have checked out today, making us feel like we were staying without paying. We went downstairs, and I showed our booking confirmation to the staff. They acknowledged we had indeed booked two nights, but their management had only received payment for one day. They directed us to contact our third-party booking agency, which resolved the issue after we reached out. I believe your handling of this situation was entirely inappropriate. You should have first contacted my third-party booking platform for multiple confirmations before approaching me—not sent a security guard to bang loudly on our door late at night. 通过DeepL翻译 (https://dee.pl/app)

Thanks to all the staff members, from the front desk, housekeeping and shuttle

They were the weirdest helpful, restful, name it we will never stay there again

Great stay, clean sheets, great gym, and great transportation to the airport.

Beautiful view from our hotel room ❤️ would stay here again only problem was there was some teens who were going through my laundry when I went back down to laundry room. And I ended up having some clothes missing.

Love the view