Thompson San Antonio Riverwalk by Hyatt

The room was not clean. Hair and dirt on floor. Asked front desk to re clean room while we were out for evening, we returned to find nothing done. They did cover valet cost however but it ruined our stay. Would not stay again.

Bad service, they forgot to pick up our laundry when we called in the morning, by evening it was still unwashed and all we got was we are sorry, we are severely understaffed. For breakfast we got to the restaurant in the hotel they told us we have to wait 2 hours, We never got to feed our children, which is quite sad for a supposed 5 star hotel For housekeeping, I requested for housekeeping to change our sheet but it wasn’t done, we ended up sleeping on dirty sheets. I was so disappointed that I checked out the next day.

Lobby smelled like sewer bad. Almost made us want to throw up. At 5:00 room wasn’t ready. We were not the only guests with rooms not ready. Looked like everyone was waiting. Went to the restaurant to have dinner while waiting and most of the menu wasn’t available for another couple of hours. The music in the restaurant was very loud and not appropriate for the clientele at that time of day. Horrible martini. No turn down service. Went to front desk to cancel the following night and was told they would credit me and they would communicate this with *******. Never happened. Very disappointed with this Thompson. We stay at other Thompson’s and have great experiences .

Not to the expectation of Thompson Hotel. Restaurant was closes, odors in arrival, bathrooms are incredibly slippery and sub par service.

Room was amazing, staff was great, and the property was overall immaculate! Definitely staying here again!

Valet signs outside are a little confusing. Room service took a long time and menu was limited. It was ok for a night.

Amazing hotel! First visit to San Antonio and the Thompson but will definitely be back! Room was immaculate, staff was exceptional, Isaiah and Seth were very nice and accommodating! Couldn’t have been a better 4 days!

The room was clean, quaint and stylish. The bathroom was spacious with a walk in shower. Loved the breakfast up on the 20th floor!