Hilton Garden Inn Lecce

We stayed here for 2 nights as part of Riviera’s Puglia tour. Room ok, decent shower, but shower gel dispenser which was attached to the wall had not been replenished - poor attention to detail. Reception quickly resolved this by having a new one put in the bathroom, but just left on the side & not opened. It was really hard to remove seal & open! After a long day of travelling we were looking forward to a nice Italian meal. Sadly we were presented with an absolutely disgusting meal. 2 different pastas to start. One was described as being with swordfish. I didn’t find any fish of any description! Main course - chicken supreme - it was most certainly not this. I saw another review likening to a Bernard Matthew’s Turkey roll & that’s exactly how I described it, it was barely edible. I’m pretty sure the veg was tinned. Some people got several potatoes & carrots , others just the one tiny piece of carrot. Dessert was described as chocolate cake with caramel sauce. It was a dry muffin with a horrible chocolate sauce. All in all a big disappoint & not a great start to the holiday. Luckily the next night we ate in a lovely local restaurant , proving it’s easily possible to cook beautiful, fresh Italian food for 46 people. It’s sad to see that despite previous bad reviews about the food Riviera are still using this hotel.

Stayed 2 nights as part of a Riviera Tour. We found the room clean & spacious with a balcony but no chairs which reception soon remedied. The staff on reception were friendly & helpful. It's an easy 20 min walk into town with a lovely coffee/ice cream cafe on the corner near the hotel. Our evening meal was described as 'chicken supreme with roasted veg' but it was neither chicken or supreme. If you're of age to remember Bernard Matthews rolled chicken roasts, which had zero taste,well that's what 48 people were served after a long day of travel,along with two thumbnail sized bits of butternut squash & 3 barely cooked potatoes. Dessert was dried up sponge cake with a dollop of chocolate sauce. Totally unacceptable for a Hilton 4* hotel particularly when an Italian group were served a meal with plenty of green vegetables. Come on Hilton you should be ashamed of yourselves.

We were part of a Riviera Tour & our room was not overly large. The bathroom was fine. Good shower, potions & lotions provided & a good hair dryer. However, the most disappointing thing was the “welcome dinner” on our first night. It was basic & very disappointing.

Stayed for two nights as part of a Riveira Tour to Puglia. Quiet location on outskirts of town, about a 20 minute walk to the old town. Hotel generally fine - comfortable king size bed, tea/coffee in the room, reasonable size with a small terrace but couldn’t find any TV channels speaking English, and hand held shower into the bath wasn’t the best (an attachment to the wall would have been much better). Toiletries all in large containers, rather than small individual bottles, which seems the trend in Italy. Breakfast perfectly ok, but hot dishes were not that ‘hot’ after a short period of time, and limited choice of items like bread (no rolls or baguettes), and fruit (no apples, bananas, oranges, etc), although coffees made to order was a big plus. Comfortable bar area and waiting area.

This hotel is a welcome respite from a visitor’s hectic travels. It is a 20-31 minute walk from the historic center of town (20 mins if you’re young and fit, and traffic lights go your way; 31 mins if you’re slower and return at the height of traffic and long lights). It’s an easy walk, as the hotel provides directions and you basically walk as straight as possible into town. Rest assured that the walk is worth it, as the rooms are large, the beds are very comfy, and the housekeepers keep everything spotless. Mario, in particular, is an outstanding employee who made sure everything pleased us, but everyone was kind and helpful. Even the housekeeping staff was beaming with kindness. The hotel rooms appear new and clean, the lighting is good for work (if needed.) The breakfast buffet is far above average and is nothing short of spectacular. There are restaurants nearby, but we preferred the superb food in the city center. Two small grocery stores are nearby. Lecce is a great place to visit, and this hotel was far above average…it really is a place I would like to return to.