DoubleTree by Hilton properties in San Diego

The location is good, close to the beach. The hotel itself is similar to a domestic express hotel. The hardware is average, and the air conditioner and exhaust fan are very loud. Parking is relatively convenient, but you have to pay $21 per night. Another weird thing is that the car cannot go directly from the lobby to the guest room inside the hotel. You need to park in the lobby after checking in and then drive to the main road to the guest room parking space. The overall cost performance is not high. The breakfast is good.

The facilities are relatively new, and the room is very clean. It is recommended to use a room near the swimming pool. It looks better when the lights are on at night. In addition, the buffet breakfast is highly recommended, with a rich variety and good taste!

I stayed at this hotel for 2 days, from May 31 to June 1. I booked the hotel three weeks in advance through the “Trip” app, and I successfully paid for it within the app. (I still have the receipt, and the payment record is still in the Trip app.) On the night of May 31, when I checked in, everything went smoothly, and the check-in staff didn’t mention any issues, except that I had to pay a $150 deposit. One day later, Bank of America notified me that $330 had been withdrawn from my bank account by this hotel. I met with the hotel manager in person to ask for the reason, and the manager informed me that my previous payment had not gone through, so I had to pay that amount now. I was truly shocked, and I showed the manager the receipt of the payment I made through the Trip app, but the manager still didn’t accept it and demanded further confirmation from my bank to prove that I had paid for the hotel. Since it was during my check-out process, I didn’t have enough time to retrieve proof from my bank account to demonstrate this, so I temporarily set the issue aside to resolve later. I cannot understand why the hotel staff withdrew money from my personal bank account without my permission and, at the same time, how the Trip app and the hotel coordinated regarding the payment that was already made.

The facilities are a bit old, and you have to climb a hill to get to the main entrance of the hotel. It is not far from old town transit and fashion valley, so it is quite convenient.