109 Reviews
Best Western Americana Inn
San Ysidro|1.5km from Marine Corps Command Museum
We’ve stayed at BWs before and enjoyed our stay; the rooms were clean and the service was great. I can’t say the same about this BW. Upon arrival, we were passing a room that had its door opened and I immediately noticed the black dirty carpet. I hoped I would not find the same in our room but to my disappointment I found the same. The carpets were filthy with black stains and had not been vacuumed. My husband mentioned it to a cleaning lady but she only said they were working on it. (????). You don’t need to work on making an effort to provide clean rooms to your guests, you just do it! You could tell they did not clean the room and it smelled like they just sprayed air spray to mask the fact they did not clean, (although there website praises their cleaning standards). I didn’t say a thing because it would not have made a difference and all hotels were booked in San Diego. We would not have found another place to stay. On our final night, when we returned we found the bed thrown together. All three days a vacuum did not touch the carpet. The same debris found on day one was there until the end. It was definitely a busy hotel. I think they would care less to make any effort to improve the cleanliness based on a terrible review because they had the business. I would not recommend this BW. Disgusting!!!!!
107 Reviews