Elke Spa Hotel Superior Reviews

Response from Property: Dear Guest, Thank you for your comment and we are pleased to receiving you once again at Elke Spa Hotel.

Response from Property: Dear Guest, We are very thankful for your nice and pleasant review. Thank you for your trust and recommendations, we appreciate it from the heart. Looking forward to receiving you at Elke one more time with pleasure.

Response from Property: Dear Mr Darren, First of all we appreciate your precious time in sending us your report, we have expected it. We have never had untill you any other client complaining in the rightness of the customer because we always find a solution in a client´s favor, always when it is adequate and reasonable. But it was not your case and allow me explain. 1. You have made a reservation NOT WITH THE OFFICIAL WEBSITE OF THE HOTEL, NEATHER VIA EMAIL OR PHONE CALL TO THE HOTEL, BUT with *********** and marked 2 people to be charged the servicies instead of 3 for 4 days! You wanted your daughter of 10 y.o. to be accommodated , with SPA access, served breakfast & dinner FOR FREE. You personally made a mistake in your reservation with *********** , put 2 adults + a child of 0 years old (for free) (after having ypur wife called directly to our hotel and she has been informed about the extra charge for your daughter of 10 years old) and even after this you didn´t make any modification in your reservation with ***********! Having arrived at the hotel you knew about it, You knew that a person of 10 years old has extra charges in all the hotels of the world (if you are a businessman and travell with your family so often as you had explained us)! 2. Once you arrived at the front office of Elke Spa , you were inmediatelly informed about the charges and conditions of the hotel. But the problem consists in your NO WISH to pay for your 10 years old daughter. That is the reason why you remain so dissapointed with the personnel service of the establishment. 3.Even this, the management of the hotel (the Deputy Director and RRPP & Communication manager) had a meeting with you, trying to find a solution and proposed you NOT TO PAY for the 4 days breakfasts of you daughter! Invited your family to a coffe for free and it was supossed we had come to a mutual conclusion. The reasons you explained for not paying the extra charges of the 3rd person was that the Booking APP incorrectly marked it, it did not give you options to mark the age of the 3rd person, at the time the hotel tried it from the reception mobile and it worked correctly. 4. *********** knew about such case and sent you 2 emails, you didn´t reply on them, saying you hadn´t received anything. 5. Before you arriving at Elke Spa Hotel, from the booking message system you were sent a message asking the exactly age of you child, because the price is not the same for a kid of 0 years old and for a child of 10 years old , who eats , needs extra bed etc. You ignored it! 6. The SPA is always 1 h. access per the whole stay of each client and it is for FREE (no charge). Your family consisting of 3 persons enjoyed the SPA EVERY DAY. The last day the only thing was out of service was the hot jacuzzi. It is not the reason to write in your review that the whole SPA was broken for most of the time, because it is not true. 7. Please for the next time check better what you reserve in any resource, it is your responsabi