Parc 55 San Francisco - a Hilton Hotel

I have to say, the room and facilities were pretty good, and the location was decent too. However, one issue made me feel this hotel was a bit of a rip-off. I had previously booked a room through Trip.com for October 16th to 18th. At the time, it showed that in addition to the room rate, an extra 294 RMB (approximately $41 USD) would be charged upon arrival. But according to the receipt from the hotel, they actually charged $49.20 per night. I believe this is a case of the hotel not clearly disclosing fees and abusing its charging rights. What was even more frustrating was that when my son checked in on the evening of the 16th, he dined at the hotel restaurant. The hotel only informed him that he could spend $35 for free each day, but failed to clarify that this amount was not cumulative. This led him to mistakenly believe he could use a total of $70 over two days at once, resulting in him paying extra unnecessarily. I emailed the hotel's general email and the Hilton receipt email yesterday, but received no response. This afternoon, I raised the issue with Trip.com, and surprisingly, the compensation was refunded within an hour! I really have to commend Trip.com! From now on, I'll definitely stick with Trip.com for my travel arrangements – they're reliable, professional, and efficient!

The location is excellent, excellent, excellent. It's super convenient to get everywhere. Everything else was fine. There's a Chinese-speaking waitress in the breakfast area who was very enthusiastic and helped us by explaining things and saving us money.