To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities7.6
Service8.4
Cleanliness8.3
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All reviews(170)
Positive reviews(156)
Reviews with photos/video(35)
Great location(62)
Clean and tidy(30)
Great value for money(22)
Convenient location(18)
Easy to get around(11)
Too noisy(10)
Friendly front desk staff(8)
Comfortable bed(5)
Negative reviews(14)
Guest User
Double Room With Two Double Beds
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Sep 2, 2025
We had a good stay at this hotel, with a great location. The hotel is old, but we really appreciated its historical charm, especially the beautiful staircases and the delightful elevator. The beds were comfortable.
The staff was friendly. The breakfast was good, yogurt , bagels, cream cheese, oaks, apples and oranges, coffee. We felt that the price matched the quality of our stay perfectly.
Guest User
Queen Standard Room
Stayed in Sep 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Nov 1, 2025
The stay was great! The cleanliness was excellent! However, the queen bed was sinking in the middle.. suitable for couple =)
ren0125
Deluxe Queen Room
Stayed in Sep 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Oct 31, 2025
It was clean and reasonably priced, and the location was great. The front desk staff were very helpful. I highly recommend it.
Guest User
Double Room With Two Double Beds
Stayed in Aug 2025
Family
3 review
6.0/10
Posted on Sep 27, 2025
Room was nothing like the images/photos unfortunately. Very old and they need to address the really bad smell throughout the whole place
NonetMBolo
Standard Quadruple Room
Stayed in Aug 2025
Traveling with friends
14 review
7.5/10
Posted on Sep 26, 2025
Good location. Old-type elevator.
Basic amenities. American Breakfast daily.
Value for money.
alanspeed
Queen Standard Room
Stayed in Jan 2025
Solo traveler
10 review
3.5/10
Posted on Mar 4, 2025
as advised room was smaller than paid for
no cleaning done in 3 nights stayed there
no maid service at all during stay
no towels replaced
hotel and rooms very tired and needing modernised
window handle missing and condensation
vinyl separating from bathroom work top
carpets grubby
heater old and grubby
not great experience paid too much for what was provided
Travellerfoodie
Budget Double Room
Stayed in Jul 2025
Traveling with friends
1 review
8.0/10
Very Good
Posted on Aug 27, 2025
Service was excellent. Breakfast had fruits, cereal, oatmeal, bread/toast. There was both cold and hot water and coffee 24/7 in the lobby which I appreciated. Microwave available in the room and lobby. Elevator is pretty old since the building itself is old. The rooms are also very old and small, but it was clean when I arrived. No A/C in the rooms, but you can ask for a fan. I generally run pretty hot so the fan was decent enough to get me through the nights, but I found it to be pretty hot in the rooms with or without the fan. No ventilation in the rooms (not even the bathrooms). Overall not a bad experience, you get what you pay for, but I would book again if on a budget.
Anonymous User
Budget Double Room
Stayed in Jul 2025
Solo traveler
5 review
9.0/10
Great
Posted on Aug 19, 2025
Good hotel for the price tag.
Good location, very close to Union Square, with easy access to public transportation.
Breakfast was simple but complete.
Would definitely sleep here again if in San Francisco on a budget.
Guest User
Queen ADA
Stayed in Jun 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jul 18, 2025
Stayed in the room on ground floor just next to the lobby. A little noisy, can hear everything in the reception. However, everything else is good and at this price point you really cannot ask for anything more. Location is amazing, very close to all the other luxury hotels. There's always hot water and coffee in the lobby for everyone.
Guest User
Queen Standard Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 23, 2025
Everything was great . Got free breakfast but not very great still better than nothing overall experience very good
Guest User
Queen Standard Room
Stayed in Apr 2025
Couple
1 review
9.0/10
Great
Posted on May 29, 2025
Easy to find, checked in quickly. Loved the room we had. The location feels historic and full of character. Front desk attendant was super nice and helpful. The old style elevator was very fun to use. Our window had access to the escape stairs and over looked the main road which added an adventures feel. It was perfect for what we needed. We were able to walk to the Mosaic where we were attending a concert.
Guest User
Queen ADA
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 26, 2025
Very convenient.
comfortable and spacious room with bath tub, fridge, and microwave oven.
Hot water available right outside the room.
location excellent!
beautiful and clean room.
nice hotel managers. Very helpful!
Guest User
Queen Standard Room
Stayed in Mar 2025
Couple
2 review
6.0/10
Posted on Apr 14, 2025
Overall rating was average. I was a bit disappointed with the valet parking situation. They stop the service at 10pm.
QUINTANA RUDE
Budget Double Room
Stayed in May 2025
Business traveler
51 review
10/10
Outstanding
Posted on Jul 3, 2025
EXTREMELY SMALL WITH NO CLOSET BUT THE FREE BREAKFAST MADE UP FOR IT๐ฅ๐ฝโ๏ธ
Guest User
Double Room With Two Double Beds
Stayed in Jun 2025
Family
8 review
8.5/10
Very Good
Posted on Jul 29, 2025
The location is perfect. It is near Union Square and Chinatown .