The internet went down before I arrived at the hotel, after waiting 1.5 hours in my car with a young child in my car, I was directed to a "sister hotel" in the area. Three other people who got there after I did were directed to and given the option for another stay before I was, I spoke with reception after already waiting 30 minutes due to the sign on the front door that they were having difficulty and would open soon, who said they would update me immediately, and I had to go back in and follow up after seeing people leave the Parking lot. I also heard another person waiting mention they had been given the sister hotel option one hour before I was and when I inquired I was told options were being figured out.