Axiom Hotel Reviews

I stayed here twice, breaking up my trip to Mont Saint-Michel. It was very helpful that they stored my luggage, and I was satisfied with the kind and 24-hour front desk service.

The location is fantastic, you can see San Francisco's iconic cable cars right from the entrance.

I like this place. It’s convenient to get around and close to important locations, including public transportation stations. However, I would like to deduct points for the housekeeping service. I requested two towel replacements, and while they did replace them, I received one bath towel and one floor mat instead of two towels.

Nice hotel . Very good service

Location is perfect! The public transportation is right outside the hotel. Hotel itself is really comfortable and clean. Soft pillows and beddings, regular cleaning of the room, complete bathroom amenities. Staffs are also polite and helpful. Would definitely come back here!

Very clean and nice hotel

Dally the front desk is very RUDE !!! We arrived at the lobby and there is one front desk present ( Dally) who is assisting two or three more guest then I saw this online checkin kiosk I opt to used it for convenience so I input my info and the machine confirmed my reservation and requesting me to pay the resorts fee and security deposit which is not yet paid so I inserted my card then this Guy from the front desk loudly said don’t used that it will double charge you. So I quickly removed my card but the transaction have been processed so I have no choice but to finish my transaction and get our key cards then he keep saying I can’t help you now Cant help you now with a RUDE tone and he also went in-front of me telling You DID that too yourself And Can’t help you now …. I’m about to get mad because of his rude attitude towards me. then Bryan arrived he was very hospitable help us out and explained the charge to us and Confirm that there is NO DOUBLE Charge he also mention the name of his rude colleague who is dallie or dally Please take AXIOM because this employee doesn’t know what he saying with his rude attitude toward me … As a hospitality graduate he should treat the guest with empathy and offer his services because its his job. And he can explain it properly and say sorry is out of my scope and ask help from my manager Also when we check out on oct 13 around 7am theres a front desk who has no energy. We greeted him and I asked for checkout He just pointed the drop off keys and has this DO NOT DISTURB ME attitude while we are waiting at the lobby with my partner he loudly said Hey are you guest here ??!! With a condescending tone, he taught my partner was an outsider… We just greeted him 5minutes ago that how snobbish he is he didn’t even remember my partner… Regardless the two women front desk TAYLOR and TATIANA are kind and warm unlike the two FO .

Had some issues with the reservation initially but staff quickly remediated and compensated.

The location is fantastic! Right outside the hotel, you'll find a subway station and the starting point for the cable car. Union Square is just a five-minute walk away, and there are tons of bus stops nearby. You can even walk to Chinatown from here. The hotel itself is lovely inside, and it was a great value for money stay!

Location really convenient however hotel security could be better, there’s someone walking around the hallway at midnight knocking on doors.

It was okay. We were not told how frequent there would be housekeeping so our room was not cleaned for 2 days out of 4 nights. The area is a bit sketchy as we are close to Tenderloin. Otherwise it was a largel fair stay. It was clean. The gym is good!

Good place to stay in San Francisco I would stay again and recommend others.

Modern hotel but no breakfast, just beside the cable car. Value for money.

Good area. Nice lobby with bar.feienly staff that does their best to be accommodating.