Hotel Nikko San Francisco

Hotel Nikko San Francisco Reviews

Hotel Nikko San Francisco

222 Mason St, San Francisco, California, 94102View Hotel Details
Hotel Nikko San Francisco
Hotel Nikko San FranciscoHotel Nikko San FranciscoHotel Nikko San Francisco
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Guest Reviews of Hotel Nikko San Francisco

9.3/10
Great
203 review
Verified reviews
Location9.3
Amenities9.1
Service9.1
Cleanliness9.5
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All reviews(203)
Positive reviews(198)
Reviews with photos/video(42)
Convenient location(23)
Delicious breakfast(18)
Easy to get around(13)
Friendly front desk staff(13)
Large rooms(12)
Awesome gym(12)
Located downtown(10)
Clean pool(9)
Negative reviews(5)
Guest User
Deluxe Two Double Room
Stayed in Aug 2025
Family
3 review
9.0/10
Great
Posted on Sep 6, 2025
Indoor pool with warm jacuzzi is great! I personally find the bed too soft though. Location is perfect. Lots of food choices around.
Tina-Zhao
Deluxe Two Double Room
Stayed in Jun 2025
Couple
5 review
10/10
Outstanding
Posted on Jul 29, 2025
The hotel room was very spacious, and the complimentary toiletries were of good quality. It was clean and well-maintained, although I found it a bit pricey. The location is excellent, directly opposite a Hilton hotel and very close to Union Square. There's also a great Japanese ramen restaurant on the ground floor. While you might encounter homeless individuals in the vicinity, they seemed harmless and didn't cause any problems.
Original textTranslated by Google
Response from Property: Thank you for choosing Hotel Nikko San Francisco!We truly appreciate you taking the time to share your experience. It was our pleasure to have you as our guest, and we would love the opportunity to welcome you back in the future.If there’s anything we can do to assist you or enhance your next stay, please don’t hesitate to reach out to us directly.Warm regards,Hotel Nikko San Francisco
1326182****
Deluxe Two Queen Room
Stayed in Jun 2025
Family
19 review
10/10
Outstanding
Posted on Jul 29, 2025
The hotel is located in Union Square. Upon check-in, we were lucky to encounter a polite young staff member from Beijing who spoke Chinese. He gave us detailed recommendations for nearby restaurants, including places for steak, Vietnamese cuisine, and Japanese ramen. The service was excellent, and our room was clean and comfortable. Just a short walk away, there's a Jack Burger, and interestingly, the person who took our order there was a Cantonese-Chinese individual who could speak a few simple Chinese phrases. The hotel's location is superb, being very close to the cable car lines. The breakfast offered both Western and Japanese options, such as miso soup, natto, rice, plain congee, and various side dishes. At night, it's advisable to limit going out and avoid making eye contact with suspicious-looking people. Overall, the people in San Francisco are very friendly; it's one of the nicest cities I've ever visited.
Original textTranslated by Google
Response from Property: Thank you for choosing Hotel Nikko San Francisco!We truly appreciate you taking the time to share your experience. It was our pleasure to have you as our guest, and we would love the opportunity to welcome you back in the future.If there’s anything we can do to assist you or enhance your next stay, please don’t hesitate to reach out to us directly.Warm regards,Hotel Nikko San Francisco
Guest User
Deluxe King Room
Stayed in Oct 2025
Couple
2 review
10/10
Outstanding
Posted on Dec 1, 2025
What a wonderful hotel, great location right in the middle of union square. San Francisco wea the first spot on our honeymoon and the Nikko hotel was the perfect choice for visiting the city. Fantastic hotel great staff / service. Thanks guys 10/10
Changxinbujiu
Petite Queen Room
Stayed in Apr 2025
Traveling with friends
39 review
7.7/10
Good
Posted on Jun 30, 2025
Despite not using the in-room mini-bar, I was charged over 12 USD. I contacted Ctrip about it, and they informed me it was due to mini-bar consumption. Ctrip subsequently reimbursed me for this amount. A big thank you to Ctrip!
Original textTranslated by Google
Response from Property: Thank you for choosing Hotel Nikko San Francisco!We truly appreciate you taking the time to share your experience. It was our pleasure to have you as our guest, and we would love the opportunity to welcome you back in the future.If there’s anything we can do to assist you or enhance your next stay, please don’t hesitate to reach out to us directly.Warm regards,Hotel Nikko San Francisco
Guest User
Deluxe Two Double Room
Stayed in Oct 2025
Family
5 review
6.5/10
Posted on Dec 2, 2025
Rooms are very clean but this hotel is very expensive with additional fees for seemingly everything. There is a mandatory $45 charge per day that covers the gym, pool, and WiFi. This must be paid whether or not you use it. However, the pool is also currently closed for renovation so you can't even use it. If you order room service, keep in mind that they charge $5 delivery fee and additional $2 in-room service plus additional taxes on top of the cost of the item.
Anonymous User
Deluxe Two Queen Room
Stayed in Apr 2025
Family
2 review
9.0/10
Great
Posted on May 21, 2025
Clean and comfortable stay. Overall satisfactory and inline with expectation. Very central location. Enough pockets of space to lay out gifts and stuff I bought.
Response from Property: Thank you for choosing Hotel Nikko San Francisco!We truly appreciate you taking the time to share your experience. It was our pleasure to have you as our guest, and we would love the opportunity to welcome you back in the future.If there’s anything we can do to assist you or enhance your next stay, please don’t hesitate to reach out to us directly.Warm regards,Hotel Nikko San Francisco
Guest User
Deluxe Two Double Room
Stayed in Apr 2025
Couple
52 review
10/10
Outstanding
Posted on Jul 24, 2025
Good servi e and location to visit SFO key places , it's good to spend time in the hotel
Response from Property: Thank you for choosing Hotel Nikko San Francisco!We truly appreciate you taking the time to share your experience. It was our pleasure to have you as our guest, and we would love the opportunity to welcome you back in the future.If there’s anything we can do to assist you or enhance your next stay, please don’t hesitate to reach out to us directly.Warm regards,Hotel Nikko San Francisco
Snoopy Go Go Go
Petite Queen Room
Stayed in Mar 2025
Business traveler
19 review
8.0/10
Very good
Posted on Apr 27, 2025
Located at walkable distance from Powell Station. The queen bed room is smaller than expected. However, the stay was great. Will be great if the hotel can provide certain amenity suck as tooth brush , shaver etc for business traveller. Coffee and tea bags are not refill daily even I have stayed for 2 nights. Gym is great for workout and open for 24 hours. Breakfast is simple Japanese style and open only after 7am.
Response from Property: Thank you for choosing Hotel Nikko San Francisco!We truly appreciate you taking the time to share your experience. It was our pleasure to have you as our guest, and we would love the opportunity to welcome you back in the future.If there’s anything we can do to assist you or enhance your next stay, please don’t hesitate to reach out to us directly.Warm regards,Hotel Nikko San Francisco
_WeChat56164****
Deluxe Two Double Room
Stayed in May 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jun 30, 2025
Especially the breakfast, it was superb. Really enjoyed it.
Original textTranslated by Google
Response from Property: Thank you for choosing Hotel Nikko San Francisco!We truly appreciate you taking the time to share your experience. It was our pleasure to have you as our guest, and we would love the opportunity to welcome you back in the future.If there’s anything we can do to assist you or enhance your next stay, please don’t hesitate to reach out to us directly.Warm regards,Hotel Nikko San Francisco
203891****
Deluxe Two Double Room
Stayed in Sep 2025
Family
22 review
7.5/10
Posted on Oct 12, 2025
Huge thanks to the staff at check-in for their patient and meticulous service. The Japanese breakfast at the hotel was excellent—a steaming bowl of miso soup with a side of rice and natto felt especially comforting and warm in a foreign country. I'm particularly grateful for the polite and thoughtful service from the breakfast staff. However, the water pressure in the shower was really low; I hope this can be improved by my next stay.
Original textTranslated by Google
Guest User
Petite Queen Room
Stayed in Sep 2025
Business traveler
1 review
10/10
Outstanding
Posted on Oct 17, 2025
Great hotel for a stay in San Francisco, location is very good and staff was always very friendly.
631000****
Deluxe Two Queen Room
Stayed in Jul 2025
Family
10 review
9.0/10
Great
Posted on Sep 4, 2025
Overall, it's pretty good. The breakfast is abundant, and the room size is quite spacious. Housekeeping is excellent, and the hotel's location is superb. Definitely recommended.
Original textTranslated by Google
Guest User
Deluxe King Room
Stayed in Jul 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Sep 12, 2025
The location is perfect, easy to get access to shopping malls, eating places, cable car, etc. The room is very nice and clean and we were lucky to get the corner room as well. Warm and welcoming staff. We will definitely come back.
Jessica
Deluxe Two Queen Room
Stayed in Jun 2025
Family
11 review
9.0/10
Great
Posted on Aug 2, 2025
This was the cleanest and most comfortable hotel I stayed at in the US, definitely the best of the bunch. They overcharged me for breakfast at check-out, but Ctrip helped me get a refund. The breakfast was excellent, a delicious and refined Japanese and Chinese buffet.
Original textTranslated by Google
Response from Property: Thank you for choosing Hotel Nikko San Francisco!We truly appreciate you taking the time to share your experience. It was our pleasure to have you as our guest, and we would love the opportunity to welcome you back in the future.If there’s anything we can do to assist you or enhance your next stay, please don’t hesitate to reach out to us directly.Warm regards,Hotel Nikko San Francisco