Guest User
August 21, 2023
Terrible! This is the first time I encountered such a bad four-star hotel.
1 The hotel Wi-Fi is extremely poor and cannot be used at all
2. The hotel room smells bad
3. The sheets are not clean
4. The most serious thing is to ask the staff to change the bed sheets and throw the mobile phone out of the bed sheet. We searched all night and all morning, and called the police. The police and the hotel staff went through the process and said they had seen the surveillance, but the hotel staff said that only the front desk had surveillance and no other places, so they didn’t let us watch the surveillance at all, and they didn’t let us look for the mobile phone. Fortunately, the mobile phone was returned the next day. There is electricity and GPS positioning right in the hotel. The cleaners took us the next day and eventually found the phone in a pile of dirty sheets that were about to be pulled away by the car. After that, the hotel apologized a few words, and there was no appea*****t at all! ! They didn't even hold any employees accountable, it was an operation against the sky!
5. The waiters are very young and basically look like students with poor attitudes.
6. The sound insulation is extremely poor. People walking in the corridor in the middle of the night, motorcycles and traffic outside the window are clearly heard. Needed earplugs to sleep.
This hotel is really nothing but breakfast and pool! I hope that friends who come to Florence will avoid this hotel. By the way, dinner is by the pool, and there are big mosquitoes that can stare at **! ! !
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