We based ourselves here for first few nights in Costa Rica having wanted a central location. Check in went smoothly and staff were always available and helpful with 24 hour front desk and we felt safe. Breakfast was reasonably priced and good quality.
The room itself was spacious with two beds both of which were comfortable and the bathroom had hot water although the door to it didn’t shut. The one ac unit couldn’t cool the room. Use of such a space was poor and instead of creating a good social area, the quality, type and placement of furniture meant it was impractical to use much of it. The room looked tired and some of the plentiful electrical sockets didn’t look entirely safe.
Outside the hotel, there was a nice little restaurant across the road, a mini mart with a smoothie stall attached. It was also only a few blocks from some of the central markets and sites of downtown. On the flip side, the train tracks run alongside the hotel and for the first two days trains were running from 5am. For reasons we didn’t understand far fewer trains ran later in the week.
With some improvements I would consider staying here again despite the review I’ve given. The room has such potential and just needs a little investment to address decor and layout and some issues with weak Wi-Fi. Staff were friendly, welcoming and flexible to our needs so there is clearly the desire to provide a good customer experience and it just needs this to be reflected throughout the building itself.
