Hotel Residence Inn Suites Cristina

Good service, no TV in the living room and room cleaning was good. Staff was friendly, location was great, safe, and walkable.

Friendly and helpful staff, excellent breakfast, clean, spacious, and comfortable room, guest laundry facility was good

Very nice and comfortable to stay for a night. The staff was helpful and fluent in English. Breakfast was very nice!

When we arrived late at night, we learned that the 2-bedroom suite we had booked was unavailable, but the hotel provided us two standard rooms near each other instead. The rooms were on the third floor and there was no elevator for that part of the building. The rooms themselves were clean, and the kitchens were useful. One bedroom had a rock-hard bed, but full size bathroom, while the other room had a softer bed in a slightly larger bedroom, with a tiny bathroom and a shower under a sloped ceiling that made it difficult to shower. However, the location was very convenient, the buffet breakfast was great with lots of local options as well as some American standards, and the staff were all friendly.

I never received the VIP drink perk included in my reservation, and the hotel really needs an elevator—lugging bags up and down stairs was tough. I arrived early and was told check-in wasn’t possible until 3pm, so I had to carry my bags around the city all day. When I came back after 10pm, tired and frustrated, the older gentleman at the desk was incredibly kind and professional. He truly represented the warm hospitality Costa Rica is known for. In contrast, the younger front desk employee the next morning watched me struggle with my bags (only a lovely cleaning lady helped once) and even closed the gate behind me as I was leaving, forcing me to climb back up the stairs. Not the best impression. On the positive side, the room was clean and spacious. We paid the pet fee for our kitten, who had plenty of space. The breakfast ladies—especially the ones preparing the eggs—were absolutely wonderful. Very kind, warm, and helpful each morning. A small improvement would be to offer a gluten-free bread option on request, even if kept frozen in the back. The windows also felt a bit exposed unless the blinds were fully closed. Overall, the hospitality from the night staff and breakfast team stood out, but inconsistent service and lack of an elevator affected the stay.

Very clean rooms. Friendly staff and wonderful breakfast! Only thing, it's a bit difficult taking to carry our suitcases up 3 flights of stairs, so I would suggest an elevator would be nice if you are planning some renovations. Thanks for a wonderful staý!

Rooms were clean spacious. Staff were courteous and helpful. Breakfast was the best with lots variety in fruits, juices, coffee and hot plate which included custom made omelettes. Absolutely loved the breakfast. Although the stairs were short, it would be better for carrying suitcases if there was an elevator.

Great place! The breakfast was amazing and the rooms were spacious and clean.