Top Hotels in San Marino with Spas

We stayed in SM for one night. We wish we could have stayed two to enjoy our Montefeltro suite a bit more. The hotel is in a great location. We took one of the taxis waiting outside the train station that took us right up to where the hotel is. There is a steep climb to get to the hotel entrance, but that's SM. It was disappointing to see that there were three young men at the reception desk and not one bothered to help us with the suitcases as we entered the hotel and went down three steps. They just stood there and watched us. That's something management may want to address at some point. The room was very clean and stocked with everything you would need. Great shower and comfortable bed. Amazing view from the terrace that we enjoyed very much. You have your own elevator to access the room that will open right in front of the door. It had another door by the stairs as well. We had dinner at the hotel that night and really enjoyed it. They reserved by the window. We asked the hotel to reserve a taxi for us early next morning for 8:00am. We received an email that it was going to arrive from 7:45am-8:00am. But the reception staff told us it was coming at 7:30am. We questioned them several times because that's not what we had requested nor agreed to. They were very short in their response and a bit dismissive. So we rushed through breakfast that opened at 7:00am. We were downstairs with our luggage at 7:25am. The young man at the desk took our suitcases down to the area where we had to stand and wait which was the open street where we had been dropped off the day before. So we stood outside in the very cold early morning until our taxi arrived at 7:45am. The very professional driver in the Mercedes confirmed that our pick up was at 7:45am. A bit of disappointment from the way this was handled and the lack of customer service. But they do have a great location and product to offer. We may never return to SM, but if we do, we will stay here again and handle the transportation arrangements all on our own.