Plaza Hotel and Suites

Fantastic stay, same amenities as the Hilton at much lower cost.

Just a little bit dated decoration with old light switches, not USB wall outlets, the microwave has signs of overused. No smart TV’s that allow connect my own Netflix or Apple TV

Confusing set up. No door to Plaza. drove around the block several times before asking at Hilton and realizing that was where we were meant to check in. Staff were fantastic. hilton and grounds are beautiful. Plaza is a quick walk across a large courtyard. Rooms were huge and clean but felt oddly like budget rooms given the location/price.

Beautiful hotel close to everything! Awesome friendly and helpful staff. My room was comfortable i appreciated the daily cleaning and loved having washer and dryer in my suite.

The hotel is functioning as a blend of two brands (Plaza and Hilton), the front desk usually had three agents. However the check in time is very slow, the process for check in takes too long and my rooms were not ready by 5 pm. This resulted in me advocating for my family and request an expedited experience, which was handled good and we were upgraded. I suggest improve housekeeping staffing or linen dynamics so the rooms are ready by check in time. It’s not fair for front desk to have to apologize on behalf another department’s mistakes, it’s emotionally exhausting for them and sincerely handling standards and policies for two different brands in the same building is ridiculous. Are you plan to have half and a half uniforms too?

The room was big and clean. Staff were great. Only disappointment was that I reported a broken hairdryer on day one and it was not fixed by day three .