Guest User
January 1, 2023
Terrible experience at this hotel, basically it is a "do it all by yourself hotel". My girlfriend arrived yesterday night, 31st of December, from a long trip and loaded with 3 heavy suitcases. Around 10pm there was only one receptionist on duty, a bit high on alcohol, no clerk nor any carriage to transport the luggage, no food or room service. Next morning same story, nobody to help, no breakfast served at 7:30 am, or any hep received or offered with the luggage. Honestly, I usually had good experiences at Marriott hotels, a prestigious worldwide well known brand, but in the Madrid´s San Sebastian de los Reyes branch, service and assistance for guests is an extra nowhere to be found. Please avoid this hotel, any other nearby should be a better option.