Very disappointing stay from start to finish.
Upon check-in, I was incorrectly informed that I had only booked one night when my reservation was clearly for two nights.
The room was also extremely warm, and the air conditioning was not working. To their credit, the hotel provided two fans, but this was far from an ideal solution.
Throughout my stay, water was never replenished in the room. When I called the front desk to request water, I was told to go down to the cafeteria and get it myself. The same happened when I requested a kettle. It is quite unreasonable for hotel guests to be asked to collect basic amenities themselves when these should either be available in the room or delivered upon request.
The worst experience occurred during check-out. I was informed that I needed to pay for breakfast (which I never ate) as well as an additional night’s stay. I had already paid in full for both nights through Trip.com. Despite repeatedly explaining this, the receptionist and manager insisted that payment was required and would not allow me to leave for approximately 15 minutes. During this time, I repeatedly informed them that I had a train to catch.
After contacting Trip.com, it was confirmed that my two-night stay had already been fully paid for and that the hotel should not have requested any additional payment. Because of this unnecessary delay, I barely made my train.
Overall, I was extremely disappointed by the hotel’s service, lack of attention to detail, and poor handling of what should have been straightforward issues.
Book at your own risk if you’re willing to tolerate subpar service and avoidable stress.
