All staff are amazing from reception, bar, housekeeping and restaurant. What lets it down is the facilities. No inside bar, so on a cold night, which they all were, we were outside and everyone had cardi’s etc had to be worn. What would happen if it rained? We were in the annex, which, the views were amazing but the stairs were terrible. We looked at google maps before booking and saw a door just outside the main gate for beach, but this was for staff only. We had to pass this door and go down 24 treacherous stairs then up another 34 to get to second floor. Four people, that we know of, fell on these stairs, 2 having to be taken to hospital with serious injuries. Need to sort this out. Not suitable for people with mobility issues like myself, and this should be advertised as such. Food was ok. Jet 2 suggest Balinese beds were included, but there is a charge, approx 25 euros for 2 adults . Never used whilst we were there. First week children’s buffet not in use. Why? Beach bar and restaurant not open yet. Why? Also my husband and I celebrated our wedding anniversary whilst there, and although e mailing 3 times before going this is the first time in approx 15 years that we have not had this recognised by the hotel with a wee cake, or a bottle of all inclusive cava in the room. After saying all this we did enjoy our holiday, and as I said the staff were the plus for this hotel. Well done team.