Avania Inn of Santa Barbara

Santa Barbara is beautiful, but this accommodation experience is really bad! The hotel room is very small compared to other hotels on Highway 1. The balcony room we chose was assigned to the side of the road, which has noise problems. The dining area for breakfast is very small and crowded. The worst experience is that I was asked to pay the room fee by credit card after the arrival. I repeatedly confirmed when the previous guarantee reservation would be released. The staff told me that the guarantee would be released 1-2 days after leaving the hotel, but I actually left the hotel on October 2nd. The guarantee had not been released when I posted the review. During this period, I consulted Ctrip's online customer service twice, and five people answered it before and after, but the problem was not solved at all. It took more than an hour each time, and I also answered domestic calls and spent phone bills. The guarantee has not been released yet (no other hotels on this trip had this problem, and the guarantee was released on the day of departure). A so-called complaint appeasement online customer service of Ctrip was even more inexplicable. In the second communication, not only did he not solve the problem, but he also offended me with very impolite words, which made me very unhappy! In short, the accommodation experience of this hotel is very bad