Hotel Cubanacan America

Its ok, clean. Staff is great. I feel bad for them. It's better to stay at a casa particular. It has more to offer and very clean and private. It's government run, so the variety of food is slim. Nice patio. Nice pool. Security and in the centre. Good location

This hotel is located in one of the side street behind the main square. This hotel is not a colonial Building. A normal 3 storeys Building. My room look like newly painted, no window (it's better for me to keep the noise away from outside ) Everything is absolutely 2-3 stars。But aircond has a noise like water dippping. Very annoying. So they change for me. The second room has a window, But too noisy from the street, the door lock not working well, the electricity plug felt off, the bedsheet has stain, the WiFi couldn't connect, So i ask the reception to change, her attitude was so rude Just say no. Said i changed Once. This is low season, hotel was empty. She Just refused to change. Right in the main square there are hotel centro, colonial building, outlook is impressive. Price similar to hotel America, Unfortunately it was my first choice but already full. Avoid this hotel, no offence.

Owner/ Manager only appeared to dispute our 2 night stay bill, on checkout. Lack of good daily management all too apparent.. Centrally located, near main square. Small room.Not checked. Shower drain blocked- failed to spot water flowing over the narrow lip, into the bathroom, into the bedroom, into the hall… Low ceiling breakfast room.Unsupervised waiter deafened us, both days, by non stop blending gallons of fruit juice, with the kitchen a swing door behind him. Coffee- ask for a refill- 3 euros please. Breakfast sp**** and forgettable. Dinners too. Surly staff. Pool should have been ok, apart from the blaring music to the non existent people at the pool. Worst hotel we stayed in in Cuba. But good management would improve it..