Wyndham San Jose Herradura Hotel & Convention Center

We were prepared when booking this hotel from existing reviews by others. What happened turns out disappointing. The room on 2000 series on second floor seems an old unit, no shower floor towel, bath tub a bit old but functional, no fridge and so on. We were prepared for all that considering the price and location. At bed time, we found two bugs on bed linen but dusted them off. It's tropical atmosphere, what one expect! The next morning after breakfast, however, I found a few more on my bed. I pulled out a one of my credit card and killed a few. When pulled up my bed cover further, more showed up ...... See the bug in the video clip. I called front desk who sent a room services personnel to look at it. The personnel seems surprised to see the bugs as well. The front desk lady was nice and quick to act and changed my room to the room on 6000 series and okay with us. I requested to talk to their manager. Once back in late afternoon that day, I approached frondesk rep who went to backroom to fetch for the manager. The manager showed up in a while and apologized lightly, and started to push back by saying it's tropical weather here,bugs are normal, and many more. I told him that the room is infested too bad and need a thoughrou cleaning to eradicate the infestation. The manage then went on to explaining the same. I feel disappointed. For this hotel, I do not recommend this hotel until they do a good job. Or if you do like us, not exactly though, do make sure to ask the right question to avoid such a room. Good luck next time.

The most unorganised hotel I have ever been to. Check in is from 3pm and so we arrived at 4pm to be greeted to a huge queue of people unable to get their room as none of the cleaning was completed. Reception told us it would take 30 mins to get a room which was a complete lie. We kept going up and checking and they kept saying another 10 minutes which carried on for 2.5 hours at which time we only received the key to 1/4 rooms I had booked. Other guests we spoke to waited over 4 hours for their room key. We were given one soft drink as a concession for this which I thought was unacceptable. Instead of waiting around to be told further fake waiting times, we left the hotel to go back to town and then on returning at 11pm, the new receptionist had no idea about the issue and struggled to find our other rooms we had been waiting for, resulting in more waiting around after already being frustrated about the situation earlier. Eventually the receptionist from earlier appeared in a very dismissive manner and shoved a post it note with our remaining room numbers for the man to find. Not good service at all. The next day we booked a shuttle bus to the airport. We got to the designated spot and they had run out of room on the bus despite us pre booking. This means we had to wait another 30 mins for a bus to be organised resulting in us having less time at the airport to get through security etc. The actual hotel is fine with a nice pool area (one of the reasons we had booked but were unable to use due to no room access for hours on end) but the management of this hotel is atrocious. Wyndham need to look at this urgently as it is dragging down their name as a trusted hotel chain. I will never be staying at a Wyndham again if they can’t guarantee a stress free experience.

The room was smelly and is an old building and our bathroom was the worst. Mold all around the windows and the tub was rusted and it smelled horrible and the floor rugs were filthy. If it wasn’t so late when we checked in we would have left to another hotel but only stayed one night and checked out. Do not recommend this hotel at all, this place is only selling the Wyndham name, definitely need to update the property and also no proper lighting in the room. Only had light from the lamp on the bed side table, unacceptable. Overall a poor experience staying at that hotel

The reason we got a room here was to get a shuttle to the airport very early the next day which did satisfy our needs, but for a room with 4 ppl, we only were given 1 towel, and when we sent one of our people down to get more, they handed him one, and said they'd send up more which they never came. The shower plumbing was weird, and we couldn't figure out how to turn on and off well, so we each just prepared to jump into the shower one after another until we shut it all off for good for the night. The shuttle worked very well, and when looking for our room (there were no elevators to our floor) or to find a bathroom, while waiting for the shuttle, the staff were VERY helpful and kind. The cafe is NOT open before 6am shuttles need to depart, so you can be prepared for that if you have an early departure. Otherwise, it did the basics for why we booked there.

This property is very old condition. The pool areas are very warm and the jacuzzi pool was not clean. We had no towels in our room and were told the washer was broken so it would be quite a while. The restaurant options are a bit sketchy. The ****** restaurant that allowed children has a very strong cleaner/air freshener scent. The service was incredibly slow from the kitchen. The food was okay though we waited almost 2 hours to get the food. With children that is not acceptable. Our room was fairly clean . This would not be on our list for a return visit.

Great customer service. People are so helpful and kind. My room didn’t get cleaned. Facilities are older. Rooms seem old. But overall nice people.

Room and property are nice. Enjoyed our stay. Hotel reception can be difficult to reach by phone, so make sure to call about your airport pick up at least 2 days in advance or you may end up paying for a taxi. Note that airport shuttle service starts at 5 am.

I would definitely stay at this hotel again the next time I come to Costa Rica the service is great the personnel are friendly there’s not much else I can say about it

Great hotel, very outdated but kept well! Free airport shuttle was great just be sure to confirm it with the front desk