Quinta Real Huatulco

Rooms were very clean. Staff super nice,friendly and very helpful. The only issue we had was that ******* stated that the resort had an elevator for my 83 year old mother but it does not. They did give her one of the more accessible rooms and we made it work however if a person has difficulty with stairs this may not be a resort for them

Despite its 4+ stars and luxury description, the $500 Canadian we paid per night was ridiculous. The resort, the accommodation and service were far below luxury standards. The resort and rooms are run down and in disrepair in every way. Our room had a terrible smell, electrical issues, glasses not replaced, just rinsed and turned upside down, private pool wasn’t cleaned once over 7 days and one night a creature was running around inside the ceiling of our room. And this is a shortened list of issues. Poor communication with staff and no follow up when issues were raised was frustrating. Service staff were inattentive when present. Many times there were no staff around at all. Note this is NOT a busy resort! No towels available at pool almost ever. We had to hunt down staff and ask for them. They were stained and frayed edges when provided. Area around pool and furniture not cleaned daily. Beach chairs and towels never set up. Very expensive drink and food prices and virtually nobody dining there. We had to walk to the restaurant to order room service. Room service dishes left outside room all day until 8:30pm despite multiple requests to remove. Sky Bar not operational ever and doesn’t look like it has been for some time. Main bar/lounge lacking in furniture and hardly operational. We feel ripped off and mislead that it was a high quality resort because of Expedia’s rating and based on the price we paid.

The property is beautiful. Room was spacious with beautiful view. Internet wireless was terrible. Food was delicious but overpriced. Long trek to the beach.

Our suite was gorgeous with an amazing view. Staff was great and very attentive. I was sold by the amazing balcony and hammock. But just when I was thinking I could spend a night out in the hammock, I saw a huge tarantula in the ceiling of the balcony. Probably harmless but wouldn't want to see it on me. Keep in mind: Going down to the beach is about a 5 minute walk but God forbid you forget something in your room, the walk up all those stairs is insane. They really should've thought of an elevator. Also, property is not near any stores or town close enough to walk. Property has its own restaurant but food and snacks are pretty pricey. Overall, it's a perfect location to stay if you just want to relax.

The property is very deteriorated. Service is just OK but very well below of whay you would expect from a Quinta Real. The food is great although extremely overpriced.

Quinta Real is a great place to escape for a relaxing and peaceful experience. The fantastic service and attention to details really stood out. I recommend Quinta Real for those who want to truly unwind and unplug and really enjoy the views, beach and exceptional service.

Room was very clean and beautiful views from the room, but the property needs some updating on the outside & grounds beneath our suite. We experienced an issue with the AC and hot water one day as well as internet was inconsistent but I think that's just Mexico. The pool is very far away from the room and if you can't do stairs this is not the place for you. It only had one restaurant so we found ourselves going into La Cruecita frequently. It was nice and quiet which was nice. Staff was friendly but service was slow to get towels at the pool and to get seated at dinner. Obviously it was an amazing hotel at one point and if they do some outside updating it would be awesome.

Beautiful resort - calm, peaceful and quiet. They have the best service and staff. Everyone is super friendly and accommodating. We loved staying here and we were here a few months ago too. We will highly recommend this hotel to our friends and family. Thank you 😊