El Embajador, a Royal Hideaway Hotel Reviews

Response from Property: Dear Guest, We would like to thank you for taking the time to leave this review about your recent visit.We apologize for any inconvenience regarding the booking charges and appreciate your understanding as third-party platforms set their own policies.It is wonderful that you enjoyed our amenities, cleanliness, and prime location. Our team takes pride in providing exceptional service, and your kind words about their dedication are truly rewarding.We hope that you will consider returning to stay with us in the future.Kindest regards,Guest Experience Manager

Response from Property: Dear Guest,Thank you very much for sharing your kind feedback about your recent stay at El Embajador, a Royal Hideaway Hotel. We’re delighted to know that you enjoyed the atmosphere of the hotel, the comfort of your room — especially the Jacuzzi — and the amenities of our Executive Lounge on the fifth floor.We’re sorry to hear you didn’t have the chance to enjoy our pool this time, and we hope you’ll be able to take a relaxing swim during your next visit.It was a pleasure to have you with us, and we look forward to welcoming you back soon for another exceptional stay.Warm regards,Crisfel VizcaínoGuest Experience ManagerEl Embajador, a Royal Hideaway Hotel

Response from Property: Dear Host, Thank you for your review of our hotel! We are very grateful for your positive feedback on AKI Hong Kong - MGallery! We are delighted to hear that you were impressed with the comfort of our bedding. The spacious and soundproofed guest rooms are designed to provide you with a deep sense of relaxation, reflecting our commitment to creating an urban oasis for our guests. The hotel's 12,000-square-meter tropical garden blends seamlessly with the natural soundscape, offering a unique experience of two seasons – the fresh air after rain and the symphony of birdsong. Our tranquil location, despite its proximity to the business district, reflects our careful consideration in choosing this location. For convenient transportation, our concierge team is always available to provide taxi services and local travel advice, ensuring every guest can easily explore the cultural treasures of Santo Domingo. We sincerely look forward to your next visit and will strive to provide you with an even better stay. We wish you a pleasant stay! Guest Experience Manager

Response from Property: Dear Guest, thank you so much for your high praise and support of our hotel. We are delighted that you were satisfied with the hotel's environment, dining, room comfort, and overall service. We also noted your comments regarding the transportation situation and appreciate your understanding and patience. We look forward to providing you with a pleasant stay on your next visit to Santo Domingo. We look forward to welcoming you back! Sincerely, Guest Experience Team

Response from Property: Thank you for sharing your positive feedback! We are so happy to hear that you enjoyed your stay in our Executive Junior Suite and that our facilities, such as the pool, spa, and breakfast, met your expectations. We apologize if the service didn’t fully meet your standards, and we will take note of your comments to continue improving in that area. We hope to have the opportunity to welcome you back and provide you with an even better experience. See you soon!

Response from Property: Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be upscale and enjoyed the European style. It's an honor to be considered a top choice in the area, and we truly appreciate your kind words about our surroundings, amenities, cleanliness, and service. We hope to welcome you back for another exceptional stay in the future!

Response from Property: Thank you for sharing your feedback with us. We're glad to hear that everything else met your expectations. We sincerely apologize for the temperature in the lobby, and we’ll make sure to address this issue to ensure a more comfortable environment for all our guests.We appreciate your understanding and hope to welcome you back soon!

Response from Property: Thank you for your detailed review! We are delighted that you were satisfied with the environment, location, service, and facilities. We are honored to hear that you enjoyed our gardens and the hotel's history. We are also pleased that you had the opportunity to experience special activities during your stay. We look forward to your next visit and thank you for recommending us to your friends!

Response from Property: Thank you for your comment! We're glad to hear that our facilities and rooms are clean. We look forward to welcoming you back.

Response from Property: Thank you for your valuable feedback! We are delighted that you were satisfied with the environment, cleanliness, and service. We sincerely apologize for the air conditioning issue and will address it immediately. We look forward to your next visit and hope to provide you with an even better stay next time.

Response from Property: 感謝您的好評！我們很高興您對我們的設施、環境、清潔和服務都感到滿意。期待您再次光臨，並祝您一切順利！

Response from Property: 親愛的賓客您好！感謝您選擇我們酒店並留下您的反饋！關於您提到的每日敲門情況，我們深表歉意。酒店始終重視賓客的私隱與安寧，若有任何服務需求，我們的團隊隨時準備通過更合適的方式與您溝通。同時，我們已記錄您對早餐的建議，餐飲團隊將持續優化餐品搭配，力求為賓客帶來更優質的用餐體驗。我們非常高興得知您對酒店性價比及整體體驗感到滿意。您對設施、清潔度及服務的肯定，是對團隊最大的鼓舞。酒店坐落於聖多明各商業區核心地段，毗鄰城市歷史文化景點，期待未來能再次為您提供融合便利與舒適的居停體驗。本酒店全體員工熱切期待您的再次光臨！祝您生活愉快，一切順利！Guest Experience Manager