Av. Ana Costa, 473 - Gonzaga, Santos, Sao Paulo, 11060003, BrazilView hotel details
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Guest Reviews of Novotel Santos Gonzaga
8.8/10
Very good
119 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.9
Service8.8
Cleanliness8.7
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All reviews(119)
Positive reviews(19)
Reviews with photos/video(5)
Great location(5)
Guest User
Executive Queen Apartment with Ocean View
Stayed in Oct 2024
Business traveler
3 review
10/10
Outstanding
Posted on Nov 9, 2024
Great experience..accomodating staff..keep it up
Milson
Superior Queen Apartment
Stayed in Dec 2022
Solo traveler
35 review
7.0/10
Posted on Mar 23, 2023
Needs a bit of work of maintenance since it’s in a region of high humidity so mold is a constant issue. Good breakfast.
Guest User
Superior Twin Apartment
Stayed in Nov 2024
Traveling with friends
2 review
8.0/10
Very good
Posted on Dec 21, 2024
I expected a little more for the price range.
The bed linens were stained or dirty and there was hair on the pillowcase.
The breakfast is good, but some items are of very low quality. The cheeses listed as Prato and mozzarella were not cheeses, but processed cheeses. This is the first hotel I have seen that serves processed cheese as if it were cheese. You don't even see that in very cheap hotels.
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Guest User
Superior Queen Apartment with Ocean View
Stayed in Feb 2025
Couple
1 review
9.5/10
Amazing
Posted on Mar 3, 2025
Well located place
Comfort and great breakfast
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Guest User
Accessible Standard Double Apartment
Stayed in Dec 2024
Couple
18 review
9.0/10
Great
Posted on Jan 26, 2025
Well located hotel, and attentive staff.
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Guest User
Superior Queen Apartment
Stayed in Dec 2023
Business traveler
20 review
10/10
Outstanding
Posted on Feb 6, 2024
The hotel environment is good and clean. There is a shopping mall and supermarket nearby, which is very convenient for shopping and eating. The service attitude of the hotel front desk staff is also very good. I will choose it next time.
O Hotel muito bom, apesar que teve uma noite que alguém abriu a porta do nosso quarto às 3h da manhã, e na tivemos retorno do hotel sobre esse episódio, também solicitamos a limpeza do quarto umas três vezes e não fomos atendimento, de resto não tenho do que reclamar!