Anonymous User
April 1, 2025
The store owner also don't ask me to delete comments, don't call me. I brought my family to Sanya for a trip, and I don't want to come here for the rest of my life. It was an extremely unpleasant stay in the hotel.
At three o'clock in the morning, a fire broke out next door, and the smoke spread throughout the house where I lived. My family and I were sleeping on the second floor and were awakened by the smoke. The old couple next door and I went out to find the front desk several times, but no one was on duty, and no one answered the phone. It was already very scary, but the attitude of the store owner who came out to communicate gave me a feeling that we started the fire. I wanted to call 119, and the store owner said that there was no open fire (because the fire boiled the water pipes on the ceiling, and the water put out the electric fire) and the impact was not good.
The house was full of burnt smoke and could not be dispersed. I couldn't continue to live. The communication with the store owner was fruitless. The attitude was not good and a big sister's words were "sharp". There was a fire in the early morning, and I was scared and didn't want to live there. Is there a problem? The result was that even if I moved to another place, it would be impossible to refund the subsequent room fees. I could only call 110 to the police to negotiate and solve the refund problem, otherwise I would not refund the subsequent room fees.
I understand that the room cannot be changed when the room is full, and I even understand that no one wants to have a fire in the early morning. I gave this bad review because of the attitude. If the attitude was a little better before the police came, and the refund could be communicated normally, I would not have given a bad review.
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