During my five-night, six-day stay, I booked two rooms. Overall, the hotel service was decent, but the breakfast experience was a huge letdown, nowhere near the standard expected of a Crowne Plaza. I absolutely would not recommend it for families with children.
Breakfast was advertised to close at 11 AM, but by 10 AM, dishes were rarely replenished, and there was very little food available. Throughout my stay, all the breakfast items were the exact same, with no variety. There were only about 4-5 dishes daily, with just one meat dish (Orleans chicken) and the rest being vegetables. The dim sum station only offered plain steamed buns and pork buns on rotation. I only saw corn available one day, and basic yogurt was completely absent. Milk was offered both hot and cold, but if you arrived between 9:30 AM and 10 AM, the 'hot' milk was usually lukewarm and unpleasant to drink. The noodle station only had plain noodles with no broth or toppings, and was definitely not suitable for children, with only chili seasoning available. Staples like wontons, which are common for kids, were nowhere to be found, making choices extremely limited. The toaster was also a single-sided toaster, and 2 out of its 4 slots were broken.
The only fresh juice available was carrot and apple juice, which wasn't refilled after running out around 10 AM. For a resort hotel in Sanya, the breakfast variety, replenishment speed, and hot food temperature control were all very poor. This was particularly restrictive for families dining with elderly parents and children. 🚫
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