Atlantis Sanya

The hotel facilities are complete, and there are so many activities that you can't try them all. The rooms are spacious, and the breakfast offers a wide variety of delicious options. The water park attractions are thrilling, and the aquarium has a large number of aquatic creatures. The reminder service from the 'little octopus' butler was very attentive and timely. It was an absolutely perfect experience!

Our family of six adults and two children stayed at Atlantis Sanya for two nights, and the overall experience was fantastic. The hotel facilities are excellent, with the Waterpark and Aquarium keeping the kids thoroughly entertained. It's really ideal for large family trips with children. We especially want to commend our butler, Butterflyfish 🦋, for her exceptional service. She was attentive and thoughtful throughout our stay, responding promptly to all our requests, big or small. Her meticulousness and patience truly enhanced our trip. Both the elderly and the children felt very comfortable here. We were extremely satisfied with all aspects of our stay and will definitely be back!

The hotel boasts a wide range of entertainment facilities, including a water park, aquarium, and various shows. The rooms are spacious and comfortable: the bedding, bathroom amenities, and supplies are excellent. We received welcome fruits, drinks, and plenty of bottled water! The housekeeping staff was attentive and provided excellent service! However, the in-room TV screen was quite small, which was a bit of a letdown. Outside our room, the hallway carpets had numerous stains, indicating poor cleanliness. The buffet breakfast restaurant's tables were clean, and the food selection was decent with acceptable taste. However, the floor, especially in carpeted areas, was not very clean. This might be due to the hotel's high occupancy, suggesting that maintenance and cleaning could be improved. The staff's etiquette and service could also be enhanced. Overall, the experience didn't quite meet the standards of an international 5-star hotel.

This is my third stay at the Yacht Club room. It includes club breakfast, afternoon tea, and dinner at the 48th floor club. We didn't even need to leave the hotel for our entire three-day, two-night stay. The hotel has an aquarium, a water park, Dolphin Island, many swimming pools, C Show, and a seafood buffet hotpot (498 RMB, children under 150 cm are free on Saturdays). Every staff member at the hotel is very courteous, especially our Little Sea Lion butler, Luke. He was personally involved in everything, caring for each of us, recommending and guiding our itinerary, and promptly handling any issues that arose. He was truly on-call and provided first-class service. I definitely feel like I will stay here again and recommend it to my friends!

This trip was for our wedding anniversary, so we booked a two-night stay at Atlantis in a 165 sq. meter luxury suite with a butler and multiple services. From the moment we landed at Sanya Airport until our check-in three days later (at another hotel), our butler, "Nurse Shark" Fanny, was already in touch, arranging all the experiences for our two days. She made us feel incredibly welcome, first by specifically reserving a luxury suite on the highest floor, the 50th, which was the only room with a bathtub directly facing the ocean. This was a huge surprise for my wife and me, and it became our temporary home for 48 hours. That evening, she arranged a romantic dinner for two at the underwater restaurant, along with flowers, room decorations, and a welcome card, which was very thoughtful. I also separately asked her to help me buy a flower basket and print a card I wrote for my wife. Later, she organized experiences like the C Show and a beluga whale interaction, as well as our luggage arrangements for departure. The hotel itself is fantastic, with many activities; below it are a shopping mall, aquarium, and water park. However, the biggest highlight was still "Nurse Shark" Fanny's exceptional personalized butler service, which made our wedding anniversary celebration truly outstanding. We will definitely be back and hope to have her service again.

Before going, I saw many complaints about outdated facilities, declining service, poor breakfast variety, and long queues! However, since this was an off-peak trip, the experience was actually quite good. My son ran up and down, and on the morning we left, he went to play again as soon as the doors opened! It felt like we had the place to ourselves for a while. Also, I arrived around 9 AM and checked in almost immediately without any delay. Regarding the hotel facilities, honestly, they were well-maintained. As for the breakfast, I personally found it just so-so, but they have three breakfast restaurants, which might mean the offerings are more spread out and specialized, unlike the more abundant and concentrated buffet at the Westin where I stayed later. Overall, I was satisfied with this stay! Especially when checking out, I mentioned to the butler that my child wanted the small dolphin toy!

We chose Atlantis for our child's birthday, booking a club room. Since we traveled during the off-peak season, our experience exceeded expectations. Our butler, Jin Longyu, provided excellent service, sending us daily WeChat messages about activities and fulfilling all our requests. For our child's birthday, they even asked in advance if we'd like the room decorated, which was a very thoughtful touch. Five-star rating! 👍 Regarding breakfast, I recommend going to the G-level. There are more choices and a richer variety of items. While the breakfast at the 48th-floor club focuses more on quality and live cooking, I personally still prefer the G-level breakfast. I suggest everyone try it out!

Every time I visit Sanya, staying at Atlantis feels just like coming home. The dining, accommodation, and entertainment experiences are always fantastic, and Atlantis consistently surprises us with upgrades and new attractions, making every visit a fresh experience. We stayed for six nights this time, and my child had a blast while I thoroughly enjoyed the relaxing holiday. Our butler, Patrick, arranged our room even before we arrived, and his thoughtful, detailed, and attentive service made this trip feel incredibly welcoming, giving us outsiders a sense of security and comfort in Sanya. The prompt and proactive service, always anticipating guests' needs, is something I believe only Atlantis butlers possess. 👍 Even a minor hiccup during our stay only served to highlight the butler's excellent service capabilities and execution. I'm already looking forward to my next encounter with Atlantis...

Our family stayed at the hotel in August 2026. The hotel is captivating with its grand scale. We booked an Imperial Club room for our stay. It offered an excellent view of the bay from the 45th floor. The room was clean, comfortable, and measured 48 square meters. The only minor downside was the wait for the elevator, but that's a small detail. The hotel boasts a huge aquarium and water park, both of which are free for hotel guests. This hotel is for people who enjoy a lively atmosphere; it's definitely not suitable for a secluded getaway. Restaurants are located on the lower floor. Our family visited Gordon Ramsay's signature restaurant, Bread Street, several times. They offer magnificent steaks aged for over 6 months.