Guest Reviews of JW Marriott Hotel Sanya Dadonghai Bay
9.4/10
Outstanding
12477 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.4
Filter by:
Sort by:
All reviews(12477)
Positive reviews(12295)
Reviews with photos/video(6260)
Nice sea view(1910)
Perfect for kids(1364)
Clean pool(1188)
Great swimming pool(1188)
Has play area for children(649)
Family activities available(500)
Negative reviews(182)
Guest User
Deluxe Ocean Room King Bed
Stayed in Nov 2025
Couple
3 review
10/10
Outstanding
Posted on Dec 27, 2025
This JW Marriott and Autograph Collection are in the same complex, so staying at either allows you to enjoy the bar and pool of the other. Here's my review of the JW:
**Service:** Excellent, a definite five-star-plus rating. After booking, a guest butler added me on WeChat. Upon check-in, Lydia assisted me, and my ocean-view room reservation was upgraded (I'm not sure if this was related to my Marriott Platinum status). Throughout my stay, I could simply contact them via WeChat for any requests, which was very convenient.
**Facilities:** Good. Although it's not a brand-new hotel, it meets JW standards. The swimming pool is large and impressive.
**Dining:** The breakfast spread is extensive and available until 11 AM. I highly recommend the Hou'an noodles.
**Views and Activities:** As a resort hotel, the experience was wonderful. I won't go into details here; just look at the pictures.
Overall, it was excellent. I'll definitely bring my children back next time!
Original textTranslated by Google
6/20
Response from Property: Dear Guest, welcome to the JW Marriott Sanya Haitang Bay Resort and for sharing your wonderful stay. Nestled at the foot of Luhuitou Mountain, adjacent to the Dadonghai Resort Area, the hotel boasts breathtaking panoramic views of the mountains and sea. The hotel offers a variety of restaurants, including Marriott Chinese Restaurant and Wushan Korean Restaurant, serving authentic flavors from Cantonese dim sum to Korean BBQ. A family-friendly paradise, the hotel features a 2,850㎡ outdoor children's playground and a 700㎡ indoor children's play area, ensuring joyful family time. Airport representatives are also available to assist guests with check-in and baggage drop-off. A place to call home, a place of comfort and relaxation, the JW Marriott Sanya Haitang Bay Resort looks forward to your return visit to explore more of your mountain and sea memories.
Guest User
Deluxe Twin Room
Stayed in Jan 2026
Family
6 review
10/10
Outstanding
Posted on Feb 13, 2026
Lives up to Marriott's standards, plus they gave a free room upgrade and complimentary extra bed for our three-night stay, which was great! 👍 It's a quiet spot in Dadonghai but still close to the action, definitely worth staying at. The staff were all really enthusiastic and helpful, answering every question we had. They truly elevate the service level of Hainan's tourism industry, and that deserves another big thumbs up! 👍
Original textTranslated by Google
Response from Property: 尊敬的賓客,歡迎下榻三亞綠髮山海天JW萬豪酒店。酒店位於鹿回頭山腳下,與大東海旅遊度假區相鄰,山海相依的旖旎風光盡收眼底。僅需 30 分鐘車程即可直達三亞鳳凰機場,便捷出行。為締造難忘的家庭度假時光,酒店精心打造豐富多彩的親子互動體驗,2850㎡的小龖人室外小童樂園與 700㎡室內童趣天地相映成趣,無論是户外探險還是室內遊樂,都能讓親子時光充滿歡聲笑語,留下珍貴的美好回憶。
Guest User
Executive Ocean Twin Room
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Feb 12, 2026
This time in Sanya, I stayed at three hotels: one in Sanya Bay, one in Haitang Bay, and the JW Marriott Hotel Sanya Dadonghai Bay. First off, we had an ocean-view executive room with breathtaking sea views, and a large loungeraise on the balcony, perfect for a relaxing vacation. Secondly, the service was truly excellent. Before our arrival, hotel staff reached out to ask if we had any special requests. After checking in, we connected with our butler, Tiger, on WeChat. He was always available for anything we needed, helping us borrow sand-digging tools, sending us coconuts, and even arranging a late checkout. It made us feel very well taken care of. Honestly, the food at the executive lounge was a slight disappointment because I’ve always held Marriott's dining in high regard. The afternoon tea cakes were good, but the evening happy hour selection was a bit limited. You could get full, though. I have to praise the fresh noodles available in the evening – a real lifesaver for families with young kids. And the service at the executive lounge was also fantastic, especially Selena. The hotel offers free and paid children's activities. A special mention goes to the huge playground, which is free for hotel guests, and our child absolutely loved it. Overall, this place is genuinely ideal for a vacation, and it's just a few minutes' walk to Dadonghai. Highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店服務的認可與喜愛。酒店攜手研學教育機構原野森林,為賓客打造全新度假體驗,一週30+免費親子玩樂活動,專業教練團隊全程帶隊,寶貝們可在户外體驗小火車、水上漿板教學、泳池泡泡派對等親水活動,在室內體驗豐富多彩的創意手作、親子互動遊戲、一起學習海洋知識小課堂,寓教於樂,精彩活動快樂不停。此外,酒店還為親子家庭開設借物中心,提供温奶器、小童毯、嬰兒車等小童用品,讓您出行無憂,安心度假,再次感謝您選擇入住我們的酒店,期待您的下次到來。
yq7676
Kiki Dino Family Theme Family Room (With Lofted Beds)
Stayed in Jan 2026
Family
11 review
8.5/10
Very good
Posted on Feb 4, 2026
The hotel is quite close to the city center, which is convenient for shopping. It's also near Xiaodonghai for beachcombing, and you can easily get to Luhuitou Park to watch the sunset. The hotel's facilities are pretty average, and the bathroom ventilation is still a bit of an issue. However, the butler service was quite prompt and thoughtful.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店服務的認可與喜愛。酒店攜手研學教育機構原野森林,為賓客打造全新度假體驗,一週30+免費親子玩樂活動,專業教練團隊全程帶隊,寶貝們可在户外體驗小火車、水上漿板教學、泳池泡泡派對等親水活動,在室內體驗豐富多彩的創意手作、親子互動遊戲、一起學習海洋知識小課堂,寓教於樂,精彩活動快樂不停。此外,酒店還為親子家庭開設借物中心,提供温奶器、小童毯、嬰兒車等小童用品,讓您出行無憂,安心度假,再次感謝您選擇入住我們的酒店,期待您的下次到來。
Guest User
Deluxe Twin Room
Stayed in Jan 2026
Family
8 review
10/10
Outstanding
Posted on Feb 10, 2026
The room was spacious and well-equipped. The kids absolutely loved the children's play area. Breakfast had a wide variety of options, just make sure not to go too late as it can get quite crowded. The pool was very clean, and they even offered us a paddleboard lesson, which the kids really enjoyed! We didn't get a chance to do the travel photography. The location is super convenient; along the coast, there are plenty of trendy bars, cafes, and seafood restaurants.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店服務的認可與喜愛。酒店攜手研學教育機構原野森林,為賓客打造全新度假體驗,一週30+免費親子玩樂活動,專業教練團隊全程帶隊,寶貝們可在户外體驗小火車、水上漿板教學、泳池泡泡派對等親水活動,在室內體驗豐富多彩的創意手作、親子互動遊戲、一起學習海洋知識小課堂,寓教於樂,精彩活動快樂不停。此外,酒店還為親子家庭開設借物中心,提供温奶器、小童毯、嬰兒車等小童用品,讓您出行無憂,安心度假,再次感謝您選擇入住我們的酒店,期待您的下次到來。
Anonymous User
Kiki Dino Family Theme Family Room (With Lofted Beds)
Stayed in Jan 2026
Traveling with friends
8 review
9.5/10
Amazing
Posted on Feb 4, 2026
The bunk beds in the family room were a hit with the kids, and the paddleboarding experience was great too. The travel photography was a bit pricey, but the photographer was indeed excellent. Breakfast was fantastic with a wide variety of options. In the morning, we could also take the kids clamming, even though we didn't find much. Overall, it was a really good stay, and the little ones didn't want to leave!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your recognition and appreciation of our hotel services. In partnership with the educational institution Wilderness Forest, our hotel offers guests a brand-new vacation experience, featuring over 30 complimentary family-friendly activities per week. A professional coaching team will lead the activities throughout. Children can enjoy outdoor activities such as riding a mini-train, learning to paddleboard, and participating in pool bubble parties. Indoors, they can engage in a variety of creative crafts, interactive games, and learn about marine life in mini-lessons – learning through play and endless fun. Furthermore, the hotel provides a children's room with amenities such as bottle warmers, blankets, and strollers, ensuring a worry-free and comfortable stay. Thank you again for choosing our hotel, and we look forward to your next visit.
Guest User
Premier Deluxe Ocean Twin Room
Stayed in Dec 2025
Family
15 review
10/10
Outstanding
Posted on Jan 31, 2026
Jill🪼 The service was pretty good; any issues were promptly resolved, and they even have a robot to deliver takeout. Since I was traveling with a child, I had a lot of clothes, but the hotel quickly helped with that too. There are also quite a few attractions nearby, which was very convenient. The only downside is that the hotel is a bit old, so some of the facilities are a bit dated.
Original textTranslated by Google
Response from Property: Dear Guest, welcome to the JW Marriott Sanya Green Hair Resort & Spa. Located at the foot of the famous Luhuitou Mountain, adjacent to the city center, the hotel offers tranquil mountain and sea views. Enjoy beachcombing, leisurely strolls, and carefree moments. A place where your heart finds peace and comfort, the JW Marriott Sanya Green Hair Resort & Spa looks forward to your next visit to explore more of our mountain and sea memories.
Guest User
Resort Twin Room
Stayed in Dec 2025
Family
1 review
10/10
Outstanding
Posted on Jan 28, 2026
Huge thanks to the incredibly warm and wonderful Lydia for the amazing room upgrade – truly appreciated! ❤️ And a big shoutout to the thoughtful Sharry for making our family vacation so comfortable. The hotel's service is incredibly detailed and attentive; the front desk helped us call taxis daily, opened doors, and answered every question we had. The Chinese restaurant service was also excellent. The outdoor playground is huge, and the indoor one has so many activities that the kids never wanted to leave. There were plenty of family activities too. The hotel breakfast was also great; that noodle soup was so delicious I had at least two bowls every day, haha! My mom, who stayed in a star-rated hotel for the first time, couldn't stop raving about it. All in all, it was a perfect vacation experience! 😁
Original textTranslated by Google
Response from Property: Dear Guest, welcome to the JW Marriott Sanya Green Hair Resort & Spa. Located at the foot of the famous Luhuitou Mountain, adjacent to the city center, the hotel offers tranquil mountain and sea views. Enjoy beachcombing, leisurely strolls, and carefree moments. A place where your heart finds peace and comfort, the JW Marriott Sanya Green Hair Resort & Spa looks forward to your next visit to explore more of our mountain and sea memories.
Fushenglan
Kiki Dino Family Theme Family Room (With Lofted Beds)
Stayed in Dec 2025
Family
25 review
10/10
Outstanding
Posted on Jan 27, 2026
The hotel's location is excellent, offering a quiet retreat while still being close to Dadonghai Beach. It was my first time staying in Dadonghai, and it was quite good. There's a pleasant row of shops along the path from the hotel to Dadonghai Beach.
The hotel has indoor and outdoor playgrounds, and it's very clean. The only downside is they don't offer childcare services.
The room facilities are great, and the bathroom is spacious.
Unfortunately, the hotel pool isn't heated (hopefully they'll consider adding that).
The hotel service was good. On a side note, Dadonghai Beach surprisingly has finer sand than Yalong Bay! I'm currently at the Sheraton in Yalong Bay now.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your recognition and appreciation of our hotel services. In partnership with the educational institution Wilderness Forest, our hotel offers guests a brand-new vacation experience, featuring over 30 complimentary family-friendly activities per week. A professional coaching team will lead the activities throughout. Children can enjoy outdoor activities such as riding a mini-train, learning to paddleboard, and participating in pool bubble parties. Indoors, they can engage in a variety of creative crafts, interactive games, and learn about marine life in mini-lessons – learning through play and endless fun. Furthermore, the hotel provides a children's room with amenities such as bottle warmers, blankets, and strollers, ensuring a worry-free and comfortable stay. Thank you again for choosing our hotel, and we look forward to your next visit.
ivy_gu
Executive Ocean Room, King Bed
Stayed in Nov 2025
Family
14 review
10/10
Outstanding
Posted on Dec 22, 2025
This hotel exceeded expectations in every way. It has an underground parking garage, which is really convenient if you're driving.
The breakfast was incredibly rich and served until 11 AM, so no pressure even if you sleep in. The executive lounge offers afternoon tea and dinner until 9:30 PM, with plenty of food and drinks.
With a pool, beach, and travel photography options, it's perfect for a vacation. You can also stroll along the boardwalk of Dadonghai, giving you that slow, relaxed holiday vibe.
Highly recommend staying here! I'll definitely choose this place again on my next visit!
Original textTranslated by Google
6/16
Response from Property: Dear Guest, welcome to the JW Marriott Sanya Haitang Bay Resort and for sharing your wonderful stay. Nestled at the foot of Luhuitou Mountain, adjacent to the Dadonghai Resort Area, the hotel boasts breathtaking panoramic views of the mountains and sea. The hotel offers a variety of restaurants, including Marriott Chinese Restaurant and Wushan Korean Restaurant, serving authentic flavors from Cantonese dim sum to Korean BBQ. A family-friendly paradise, the hotel features a 2,850㎡ outdoor children's playground and a 700㎡ indoor children's play area, ensuring joyful family time. Airport representatives are also available to assist guests with check-in and baggage drop-off. A place to call home, a place of comfort and relaxation, the JW Marriott Sanya Haitang Bay Resort looks forward to your return visit to explore more of your mountain and sea memories.
Anonymous User
Deluxe Twin Room
Stayed in Dec 2025
Family
2 review
8.7/10
Very good
Posted on Jan 25, 2026
Hygiene: It was okay, I didn't notice any major issues. However, the handle on the integrated fridge door was a bit sticky, which suggests it wasn't cleaned properly.
Environment: The location is pretty good, and the facilities are quite comprehensive. The only downside is that it's a bit far from the restaurants in Dadonghai, about a 20-minute walk. While it looks close to Luhuitou, you actually have to take several turns, and it's about a half-hour walk. It's more suitable for a pure resort stay in a sea-view room. If you're relying on taxis, transportation isn't very convenient, and it's hard to get one without paying extra.
Service: The check-in experience was great; luggage was delivered directly to the room. The butler asked if we wanted to upgrade during check-in. They were generally very responsive and quick to answer questions, which would have been excellent if not for the comparison with another hotel we stayed at two days prior. Aside from the paid photo shoot, I essentially had to ask for details about every other complimentary service listed in the booking.
Facilities: Besides the bathroom, the only place with tissue paper was on the sink counter; there was none on either side of the bed, which was very inconvenient. I ended up just taking the paper from the sink and putting it by the bed.
Original textTranslated by Google
Response from Property: 尊敬的賓客,歡迎您選擇三亞綠髮山海天JW萬豪酒店,並與我們分享這段美好的入住體驗。酒店坐落於鹿回頭山麓,毗鄰大東海度假區,坐擁得天獨厚的山海畫卷美景。萬豪中餐廳、霧山韓料等多元餐廳,以地道風味呈獻舌尖驚喜,從粵式早茶到韓式烤肉皆可在此邂逅。酒店匠心打造親子度假天堂,2850㎡室外小童樂園與 700㎡室內童趣空間,讓親子時光充滿歡笑。還有機場代表,協助賓客辦理值機和託運行李等專屬服務。心之所歸,自在此間,三亞綠髮山海天 JW 萬豪酒店期待您的再次到訪,探索更多山海記憶。
Guest User
Executive Ocean Twin Room
Stayed in Dec 2025
Family
5 review
10/10
Outstanding
Posted on Jan 23, 2026
Our first stop for the winter break trip to Sanya! Rose, our wonderful butler, added me on WeChat several days in advance, providing thoughtful and comprehensive service. When we got out of the car, the bellhop single-handedly took care of all four of our bags! He was so impressive carrying all of them. Initially, we thought about checking in at the lobby on the first floor, but there were quite a few people waiting. Rose suggested we go directly to the executive lounge on the 3rd floor instead. The lobby attendant kindly guided us to the elevator, which was very considerate! Once at the executive lounge, I handled the check-in while the seniors took the kids to get some water and fruit. The lady who checked us in was beautiful, kind, and had a lovely smile. The young photographer was also excellent at directing poses, and all the photos turned out great. Everyone was very professional and enthusiastic. In the end, Rose even arranged for a small tent to be set up in our room for the kids and helped us get a late check-out until 1 PM. Oh, and the scenery outside the hotel is absolutely stunning – I even saw the sunrise in the morning! I feel it offers great value for money, and I'll definitely stay for more days next time!
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻三亞綠髮山海天JW萬豪酒店並給予美好的評價。感謝您對Rose的誇讚及認可,您的讚許是我們不斷成長的動力,JW萬豪的員工誠摯歡迎所有賓客的到來,並提供熱情周到的服務。三亞綠髮山海天JW萬豪酒店以匠心打造個性化體驗,將細節關懷融入每一處服務場景。JW 廚房供應現代風味美食;萬豪中餐廳呈獻經典粵菜,霧山韓國料理帶來地道韓式烤肉盛宴。此外,24小時健身中心,水療中心與户外泳池為賓客打造身心煥活空間。心之所歸,自在此間,誠邀您于山海天開啟一段愜意之旅。
Guest User
Deluxe Ocean Room King Bed
Stayed in Dec 2025
Couple
16 review
10/10
Outstanding
Posted on Jan 23, 2026
Room was spacious and the pool was nice :) Love how you can walk from the hotel harbour front to Daidonghai beach. Many nice cafes and restaurants along the way!
Response from Property: Dear Guest, Welcome to JW Marriott Hotel Sanya Dadonghai Bay! Thank you for sharing your wonderful stay experience with us. Situated at the foot of Luhuitou Mountain and adjacent to Dadonghai Resort, the hotel offers breathtaking mountain-and-sea scenery. Multiple dining options, including Man Ho Chinese Restaurant and Smoki Moto Korean Cuisine, present authentic flavors to delight your palate. For family getaways, a 2,850sqm outdoor kids' park and 700sqm indoor kids' club create joyful parent-child moments filled with laughter. We also have airport representatives providing exclusive services such as assisting guests with check-in and baggage handling. We look forward to your return to explore more coastal and mountain memories.
Guest User
Executive Ocean Room, King Bed
Stayed in Dec 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Jan 20, 2026
This hotel is located in the heart of Jiyang District, just a 15-minute walk to the beach and various attractions. It's surrounded by restaurants and convenience stores, making it incredibly convenient for getting around and shopping. The lobby and guest rooms boast a luxurious style with wooden furniture, showcasing excellent aesthetics.
The rooms feature modern amenities, and the bedding is soft and skin-friendly. The bathroom has a wet/dry separation design, providing stable hot water and a niche branded toiletries set.
Foxy from Guest Relations was quick and professional, even providing a guide to local dining and entertainment. The room was also very clean. Highly recommended!!
Original textTranslated by Google
6/8
Response from Property: 尊敬的賓客,歡迎您下榻三亞綠髮山海天JW萬豪酒店。酒店位於著名景點鹿回頭山腳下,毗鄰市區,山海靜謐,趕海拾趣,徜徉自在天地,輕趣愜意時光。心之所歸,自在此間,三亞綠髮山海天JW萬豪酒店期待您的再次到訪,探索更多山海記憶。
Sophy0000
Kiki Dino Family Theme Family Room (With Lofted Beds)
Stayed in Dec 2025
Family
1 review
9.0/10
Great
Posted on Jan 23, 2026
Our stay at JW Marriott turned out to be a truly unforgettable and deeply touching experience.
During our stay, it happened to be our baby’s second birthday. Sharry prepared a birthday surprise for us that went far beyond anything we expected. It was not just a simple room decoration, but a genuine celebration of a child’s growth, done with real care and heart.
The room was beautifully decorated, but what moved me the most was this: almost all hotel staff personally wrote handwritten birthday wishes for our baby, folded each note into a heart, and placed them together in a glass bottle. Seeing that bottle filled with so many handwritten messages from different people was incredibly touching. It wasn’t just five-star service — it was warmth, sincerity, and human connection.
What made this experience even more special was that Sharry learned we had stayed at JW Marriott Khao Lak, Thailand, in October last year, and that our wonderful experience there was the reason we chose the JW Marriott brand again. After hearing this, she went the extra mile and coordinated with the team in Thailand to record a birthday greeting video for our daughter.
Receiving birthday wishes months later from familiar faces we had met before, from another country, was incredibly emotional and meaningful for us. It truly showed a level of care and connection that is very rare.
The hotel also prepared a birthday cake for our baby, and the next day surprised us again with a lovely animal-themed cake. The care didn’t stop at one moment; it continued throughout our stay.
In addition, our room was upgraded, and during the entire stay, Sharry checked in with us daily about our experience, always attentive but never intrusive. This kind of thoughtful, genuine service made us feel truly valued and well taken care of.
Objective feedback:
• The sound insulation of the room door is not very strong, and corridor noise can be noticeable
• Breakfast is average, without many highlights
• It would be great if the breakfast area could include clear allergen labeling, which would be very helpful for guests with food allergies
• The hotel feels more business-oriented and mature in style, and the overall resort atmosphere is not particularly strong
Overall, this is a hotel with solid facilities and exceptionally warm, thoughtful service. The sincere, unrequested, and carefully executed details made this stay truly special and memorable.
Response from Property: Dear Guest, Welcome to JW Marriott Hotel Sanya Dadonghai Bay! Thank you for sharing your wonderful stay experience with us. Situated at the foot of Luhuitou Mountain and adjacent to Dadonghai Resort, the hotel offers breathtaking mountain-and-sea scenery. Multiple dining options, including Man Ho Chinese Restaurant and Smoki Moto Korean Cuisine, present authentic flavors to delight your palate. For family getaways, a 2,850sqm outdoor kids' park and 700sqm indoor kids' club create joyful parent-child moments filled with laughter. We also have airport representatives providing exclusive services such as assisting guests with check-in and baggage handling. We look forward to your return to explore more coastal and mountain memories.