To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.2
Cleanliness9.4
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All reviews(6133)
Positive reviews(6037)
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Delicious breakfast(700)
Friendly front desk staff(667)
Clean pool(413)
Great swimming pool(413)
Perfect for business trips(349)
Located downtown(289)
Easy to call taxis(46)
Nice sea view(45)
Negative reviews(96)
alvin599
Large Open-air Suite With High-altitude View
Stayed in Jul 2026
Family
20 reviews
10/10
Outstanding
Posted on Aug 22, 2026
The room size was decent, and there was a large sofa bed for the kids. Breakfast was quite good with a wide variety of dishes. The hotel is conveniently located near two large shopping malls, Vientiane World and Joy City. Ordering takeout was also very easy.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
Leyulvᐝ
High-altitude Sea View Queen Room
Stayed in Jul 2026
Family
19 reviews
10/10
Outstanding
Posted on Aug 18, 2026
Located in the heart of Sanya, this hotel offers great value for money. It's super convenient for getting around and shopping. The breakfast spread is rich, diverse, and delicious. The hotel facilities are comprehensive and quite new. It's one of the few hotels in Sanya where food delivery can come straight to your room, which is a huge plus! Highly recommend staying here (¯▽¯)👍
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
winglee833
High-altitude Mountain View Double Room
Stayed in Jul 2026
Family
72 reviews
10/10
Outstanding
Posted on Aug 10, 2026
This is an excellent hotel! The rooms are spotless, and the bathroom fixtures are all Kohler, with toiletries that smell amazing. The lobby is very grand, and the views from the higher floors are fantastic. Most importantly, the value for money is incredible. It's an all-inclusive package with buffet breakfast and dinner, and kids under 12 stay absolutely free – so family-friendly! It's also very close to Joy City, the beach, and the night market. We had a late flight, and the front desk staff (a super handsome guy, I wish I'd caught his name!) proactively offered us a late check-out and even upgraded our room. That was just wonderful! We'll definitely be back next time. Many thanks!
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Guest User
High-altitude View Twin Room
Stayed in Jun 2026
Solo traveler
24 reviews
10/10
Outstanding
Posted on Jul 22, 2026
Absolutely loved this hotel! Hyatt's brands are always reliable. The location is fantastic, right next to MixC shopping mall. What a great experience! The lobby is on the 23rd floor, and the rooms are even higher up, which really elevated the whole stay. The room was super clean and the bedding was comfortable. The front desk staff were efficient and incredibly warm and attentive. The restaurant was excellent too, with such a welcoming vibe and a wide variety of breakfast options. Manager H at the hotel was also outstanding. This hotel is my top choice for business travel.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您對本次入住體驗給予如此高度的認可與分享。得知您對酒店品牌、優越區位、整體空間體驗、客房衞生、舒適床品以及前台高效熱情的服務都感到滿意,我們深感榮幸。您對餐廳出品、早餐豐富度以及H經理服務表現的肯定,也將激勵我們持續精進。能夠成為您差旅入住體驗中的心儀之選,是對我們莫大的鼓舞。誠摯期待您再次光臨,我們將繼續以專業細緻的服務,為您帶來更加出色的入住體驗。
Lvyoudujiazaizheli
High-altitude View Twin Room
Stayed in Jun 2026
Booked for others
53 reviews
8.5/10
Very good
Posted on Jul 13, 2026
The service was great, but the hotel had a strong renovation smell, and the ventilation wasn't very good. The breakfast was nice, and the overall atmosphere was pleasant. It's a good option for a stopover or for a few days before heading out of the city.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
Dingdongma
High-altitude View Twin Room
Stayed in Jun 2026
Family
13 reviews
10/10
Outstanding
Posted on Jul 12, 2026
This was my second stay here. My first visit was right after they opened and I was quite impressed. This time was still good; the hygiene was excellent. The staff were a bit indifferent, which was a shame, and unfortunately, I didn't get to use the pool upstairs this time, which is a slight regret.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
Tiahryx
High-altitude Mountain View Double Room
Stayed in Jun 2026
Traveling with friends
53 reviews
9.0/10
Great
Posted on Jul 6, 2026
Environment: Great, convenient. Service: Excellent, warm, and thoughtful. Breakfast: Wide variety, consistent quality, and nutritious. CDF Sanya International Duty-Free City shuttle bus: Very good. Includes CDF Hainan discount privileges and coupon package (applicable to designated brands and items at designated CDF stores).
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Guest User
High-altitude View Twin Room
Stayed in May 2026
Other
1 reviews
10/10
Outstanding
Posted on Jun 29, 2026
["1. **Business Travel Essential - Highly Recommended**\nI chose the Hyatt Place Sanya City Center for my business trip to Sanya, and my stay far exceeded my expectations! The location is super convenient, with plenty of dining options nearby and easy access to taxis. The room was clean and tidy, and the bedding was incredibly comfortable. The breakfast offered a wide variety of choices, including local specialties. The staff were very responsive to requests. It truly lives up to the standards of a chain brand. I'll definitely choose this hotel again when I return to Sanya.","2. **Attention to Detail - Highly Recommended**\nAs someone who frequently travels for business and stays in chain hotels, I was really impressed by the thoughtful details at Hyatt Place Sanya City Center. The full-room soundproofing meant I wasn't disturbed at all at night. The power outlets on the desk were well-placed, making it very easy to get work done. The bathroom had a perfect dry/wet separation and was spotlessly clean. Overall, it offers some of the best value for money in downtown Sanya."]
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Guest User
High-altitude View Twin Room
Stayed in May 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jun 21, 2026
Had a fantastic stay, truly impressed by this great value-for-money hotel. Its location on Yingbin Road makes it super convenient for getting to the train station by taxi, and the airport isn't far either. Plus, there are excellent shopping malls and duty-free shops nearby – a big bonus! The duty manager, H, and the front desk staff were very responsible and helpful. I loved the lovely scent of the hotel's toiletries. Also, the breakfast spread was amazing and delicious. Lastly, I highly recommend checking out the hotel's beautiful pool.
Original textTranslated by Google
6/8
Response from Property: Dear Guest, Thank you for choosing to stay at Hyatt Place Sanya Central and for taking the time to share your feedback. We highly value your honest comments on our service, as they provide important areas for improvement. We have immediately communicated with our team and will strive to provide guests with a more vibrant and welcoming service experience. We sincerely look forward to your next visit, so that we can have the opportunity to present you with an even more perfect stay.
Guest User
High-altitude View Twin Room
Stayed in May 2026
Family
6 reviews
10/10
Outstanding
Posted on Jun 21, 2026
After a few days in Sanya, I booked this hotel for the night before my flight, mainly because it's just a short drive from the airport down a side road. The hotel is very well-managed; the rooms are spacious, and thanks to the high ceilings, the views are excellent, including sea views. All the facilities in the room are quite new, and the shower gel and shampoo have a lovely citrus scent. Furthermore, the hotel's service response is incredibly fast; anything I requested from the front desk was quickly arranged and dealt with. It was excellent.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住三亞中心凱悦嘉軒酒店並抽時間分享您的反饋。我們非常重視您對服務熱情度的中肯意見,這為我們指明瞭重要的改進方向。我們已即刻與團隊溝通,將致力於為賓客提供更富活力與温度的服務體驗。衷心期待您的再次光臨,讓我們有機會為您呈現一個更加完美的入住旅程。
Guest User
High-altitude View Twin Room
Stayed in May 2026
Business traveler
5 reviews
10/10
Outstanding
Posted on Jun 20, 2026
My stay at the Hyatt Place Sanya City Center truly exceeded my expectations! The hotel's location is incredibly convenient; it's within walking distance to Sanya's core commercial district, and transportation to various attractions is very smooth. The room was clean and bright, the bedding was just the right firmness, and from the window, I could vaguely see a blend of city and coconut groves. The breakfast selection was rich, and the Hainanese specialty noodle soup and Qingbuliang (sweet soup) tasted very authentic. The front desk staff were consistently warm and attentive throughout my stay, check-in was very quick, and any requests were promptly addressed. Whether you're in Sanya for a leisure vacation or a short trip, this hotel is an excellent choice with fantastic value for money. I will definitely stay here again next time I visit Sanya!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住三亞中心凱悦嘉軒酒店並抽時間分享您的反饋。我們非常重視您對服務熱情度的中肯意見,這為我們指明瞭重要的改進方向。我們已即刻與團隊溝通,將致力於為賓客提供更富活力與温度的服務體驗。衷心期待您的再次光臨,讓我們有機會為您呈現一個更加完美的入住旅程。
Guest User
High-altitude View Twin Room
Stayed in May 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 10, 2026
A faultless stay. The hygiene was impeccable; the room was clean and odor-free, and the bathroom had a great wet/dry separation with quick hot water. The facilities were well-equipped and relatively new, and the internet was smooth. Billie, a staff member, had a wonderful attitude – attentive but not intrusive, making it perfect for both business and leisure travelers. As someone who pays close attention to detail, this hotel truly left me with nothing to complain about! The room was equipped with a modern alarm clock, and there were multiple charging ports by the bed, which was very convenient. The toiletries in the bathroom were branded and smelled delightful. The soundproofing was also exceptional; once the window was closed, I couldn't hear any outside noise and slept soundly until morning. The breakfast was excellent value for money – truly fantastic!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Hyatt Place Sanya Central and for taking the time to share your feedback. We highly value your honest comments on our service, as they provide important areas for improvement. We have immediately communicated with our team and will strive to provide guests with a more vibrant and welcoming service experience. We sincerely look forward to your next visit, so that we can have the opportunity to present you with an even more perfect stay.
Guest User
High-altitude View Twin Room
Stayed in May 2026
Other
72 reviews
10/10
Outstanding
Posted on Jun 9, 2026
Overall, my stay was quite good, and I'd definitely recommend this hotel! The location is excellent, with easy access to transportation and a wide variety of dining and shopping options nearby. The front desk staff was very efficient, making both check-in and check-out a breeze, and they were all very friendly. The room was clean and tidy, the bedding was comfortable, and the soundproofing was effective – I wasn't bothered by any outside noise at night. The air conditioning worked perfectly, and temperature adjustment was responsive. The bathroom was well-equipped, with a stable hot water supply and good water pressure. My only minor complaint is that the in-room Wi-Fi signal was occasionally unstable, requiring a reconnection. The breakfast spread was incredibly diverse, offering both hot and cold dishes, as well as beverages, and everything tasted great. All in all, the price perfectly matched the quality, making it a great choice for a business trip!
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Guest User
High-altitude View Twin Room
Stayed in May 2026
Business traveler
28 reviews
10/10
Outstanding
Posted on Jun 9, 2026
This hotel boasts a great location at the intersection of Yingbin Road and Fenghuang Road in the city center, making it very convenient for getting around. The rooms are clean and tidy, with comfortable bedding and a simple yet functional decor. The front desk staff were warm and efficient during check-in. While the breakfast selection is decent, the taste is average. The gym is well-equipped. Overall, it offers excellent value for money and is ideal for short business trips. Highly recommended.
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Guest User
High-altitude View Twin Room
Stayed in May 2026
Business traveler
1 reviews
10/10
Outstanding
Posted on Jun 22, 2026
The hotel lobby is really comfortable with perfect service. The air conditioning is nice and cool, and you can order delicious juices, coffee, and even Kung Fu tea at the lobby bar. The front desk staff are very efficient, and the "hehe" team is fantastic! The Western restaurant is right next to the front desk. Breakfast offers a great variety, including tasty 'goodnight noodles' (wan an fen) and toast. In the evening, there's a sunset ceremony at 6 PM with foreign singers, which is amazing, and even polar bear interactions! The whole lobby is full of fun. It's excellent and offers great value for money.
Original textTranslated by Google
6/8
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,酒店位於三亞市中心,交通便利。酒店將繼續提供舒適衞生的入住環境和貼心的服務。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!