This hotel is really pitiful. I have to write a bad review. I originally booked an in-flight and wine package on Ctrip. The flight arrived at 8 o'clock in the evening. My parents and I brought a ten-month-old baby. The plane had an early rest, and I ordered an airplane and wine package. When I submitted the order, I paid a room difference of 20 yuan per room for two rooms. A man picked up the plane at the airport, and his attitude was okay. We were just at the beginning of our journey. Even if we didn't get on the first trip, we were willing to wait at the airport for nearly half an hour. The attitude of the younger brother was okay, and we had no complaints. Everything would have been pleasant. When we arrived at the hotel, strange things started. A girl at the front desk said that we have to make up the room difference, 60 yuan per person. The three of us lived in two rooms. I said that I had already paid the room difference on Ctrip. She said that it was Ctrip's price difference, you have to pay the room difference here. In the end, this person did not explain clearly how the 60 yuan came from, and there is no clause on the line that shows 60. I asked you where you wrote the room difference of 60 per person, small Brother opened Ctrip and pointed to me that "the room difference fee is mainly based on the actual payment of the order", I hehe, isn't this funny, the main payment for the order means the actual settlement money when I place the order on Ctrip, I have already Settled, this is not the basis for your random asking price. They also justified the loss and couldn’t explain the logic clearly, so they kept stressing that our room is more than 150 per night. Please, how much your offline room cost has nothing to do with me, and the cost of your cooperation with the platform has nothing to do with the customer, I will make the reservation The wine package is just for a sleep, the little brother said later that you should pay 120. . The reason why you do this is that you feel that the platform is priced lower and look for it on the customer's side, or is this your usual style? Out of desperation, it was very late, and the children and the elderly had to rest, so I decided to pay the so-called room difference first, and then complained to Ctrip. What's more surprising to me is that I didn't shout during the whole process. My family came over and said that you are cheating. The little girl at the front desk was not happy after hearing this, and returned her ID card. , if you say that, then we won't do it, then sit down and pick up the manual to record us. Be funny! You are not deceiving what is it? When a guest complains, you don't even have an explanation or apologetic words, and in turn want to protect your own rights and interests? We look like people who are going to cause trouble? If I hadn't brought my children and elderly people, I would definitely hold you for violating your portrait rights. Later, Ctrip's customer service attitude was good. They said that the hotel said it was because they didn't see that we paid the room difference online. Haha, this is completely made up. When communicating at the time, it was said that Ctrip and their room difference were completely inconsistent. Ctrip's customer service also said that the room difference was paid online, and there is absolutely no such thing as paying the room difference offline. Let's talk about the environment of the hotel, which is more than 100 yuan. There is nothing around, and it is close to the airport, but there is definitely a problem with this store, please don't enter the pit. It is also strongly recommended that Ctrip control such hotels, which really has an impact on the reputation of the platform! By the way, I would like to add that I paid 120 that night and did not give me any receipts or vouchers! Fortunately, Ctrip customer service reminded me to ask for a receipt or voucher. When I checked out early the next morning, I asked for an invoice or receipt. The above is without any fabrication, and is written for travelers who need it.
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