Sanya Marriott Yalong Bay Resort & Spa

The hotel has beautiful scenery, and the fine sand on the beach is very comfortable to walk on. It only takes a few minutes to walk downstairs to the beach. The rooms are clean and bright, and all the staff are friendly and greet you warmly. There are many breakfast options. It's especially comfortable for a relaxed vacation.

My trip to Sanya, to be honest, I was most looking forward to the Marriott Yalong Bay. I saw so many positive reviews online, but it turned out to be the most disappointing place… I specifically booked through Ctrip because I read online that Ctrip bookings come with a butler, even though the same package was more expensive than on another platform. However, I waited all day the day before, and no one contacted me. On the morning of check-in, I called the hotel, and they eventually told me they had tried to contact me but I didn't answer. I told them that was impossible; I had been waiting for their call all day yesterday, and my last missed call was from last Sunday. They started to stammer, and I didn't want to press the issue, so I just left my number for the butler to add me. But it was this butler who really shocked me. Butlers at other Sanya hotels, or even Marriotts in other cities where I've stayed, are always enthusiastic. At the very least, after adding them, they'll send hotel introductions and important information. This butler, however, only sent a perfunctory message about his working hours and stated that I should call the front desk outside of those hours instead of contacting him. He never proactively asked me about preferences like my room type. I only spoke to him once to ask if the first round of the mini-bar was complimentary. He did ask if I wanted a late check-out until 1 PM, but I was leaving early so it wasn't necessary. Then he immediately started asking for a good review. I honestly don't understand how they dare to ask for a good review with this level of service quality? Even Autograph Collection, which is also a Marriott brand but much lower priced, has significantly better butler service than this place. And the hotel facilities are not as good as the online marketing suggests. The public pool was the dirtiest I've seen in any hotel I've stayed at in Sanya, with everything from bugs to leaves floating in it. The breakfast quality was also extremely poor, and the setup was very unreasonable. We had to wait for a table outside in the heat, without air conditioning. The two entrances had separate seating hosts, but their response speed was incredibly slow. There were clearly empty tables, but we were left to swelter outside. The indoor seating arrangement was cramped and chaotic. Both the variety and taste of the food were completely below Marriott standards, not even comparable to a typical chain hotel… The beach also has a steep slope and looks ugly… Although you can actually swim there, technically it's not allowed by the government and is heavily affected by the weather. Furthermore, there were an unusually large number of Russians in the hotel. During peak hours, when everyone was returning to their rooms, I observed that all the rooms with better locations, closer to the sea and the elevators, were assigned to Russians. Also, Russians would grab all the shaded beach chairs early in the morning, throwing down a couple of bags to reserve them for the entire day, which significantly degraded the public area experience.

The environment here is truly amazing! We stayed in a panoramic room, and the sea view was absolutely stunning! The kids had so much fun digging in the sand at the beach and playing in the pool – they didn't even want to go home. The seaside really gives off a picturesque, 'oil painting' vibe! It's such a mood booster and creates fantastic memories. Both adults and children loved it!

Before coming to Sanya, I spent ages debating which hotel to book. After staying at the Marriott Yalong Bay, I finally realized this is what a real vacation should feel like. The hotel boasts the best beachfront location in Yalong Bay; you don't have to walk down long corridors to get to the beach. Just pass through the tropical garden past the lobby, and you're there. Every morning, I woke up, opened the balcony door, and could smell the sea breeze mixed with coconut. The view was incredibly expansive. The room was spotless, and the bedding was dry with no hint of dampness. Half the joy of this Sanya trip came from this hotel. I've already recommended it to several friends who are planning vacations. It's definitely the kind of place you'd want to return to.

Overall, it's pretty good. It's close to the beach, breakfast is plentiful, and the rooms are clean. I do have a small suggestion: when there are available seats at breakfast, you have to wait for staff to lead you, and the wait can be long. It feels like they might be understaffed for breakfast.

Pros: The room was quite clean, and for an older hotel, the facilities and environment were well-maintained. The breakfast was also pretty good. Cons: The pool staff lacked customer service skills and had poor communication. For example, I thought my package included the use of pool toys like floats, so I went to pick one up. As soon as I reached for it, a person in a white uniform abruptly stopped me and unpleasantly questioned, "You just take it without even asking?" This harsh reprimand completely ruined my mood. I visit Sanya almost every year and try out a few different hotels. For hotels I like, I'll consider staying again, but due to this staff issue, I will not choose to rebook at the Marriott.

This hotel boasts a prime location right in the heart of Yalong Bay. Step onto the balcony, and you're greeted with an endless expanse of turquoise ocean – perfect for watching the sunrise in the morning and enjoying the sea breeze in the evening. The garden features beautifully arranged swimming pools surrounded by lush tropical greenery, making it incredibly photogenic whether you're relaxing or snapping pictures for social media. The room was spotless, with soft and comfortable bedding, and a well-designed bathroom with separate wet and dry areas. Even the toiletries were high-quality. The facilities are comprehensive, including a gym, swimming pools, and a kids' club. There's plenty of space for friends to enjoy activities together, so you'll never be bored. I have to give a special shout-out to the butler service! They proactively contacted me even before check-in and thoughtfully provided welcome fruits upon arrival. Any requests we had were met with incredibly prompt responses, which made us feel completely at ease.

Our stay at Marriott was excellent. We really appreciate the butler's thoughtful help in choosing our room, which had a great location with plenty of natural light and a fantastic view. The room itself was clean and tidy. We were a bit disappointed that the complimentary travel photoshoot only included five unedited negatives and no retouches, but thankfully the photographer was skilled and captured some very natural shots. The breakfast buffet could use some improvement, as the selection of Chinese breakfast items was quite limited. We hope they'll expand it in the future. Overall, the service was meticulous and attentive, making for a very comfortable stay. It's also conveniently located, making it easy to get around. Definitely recommended.

The rooms have been renovated and are pretty good. Although the facilities are a bit old, they are well-maintained. The service is excellent, and the environment is lovely. Even in the off-season, there's a good number of people. The breakfast restaurant is fantastic, with a wide variety of delicious options.