No. 28 Sanya Bay Road, Tianya District, Sanya, Hainan, 572000, ChinaView hotel details
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Guest Reviews of Tianze Beach Resort
8.8/10
954 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.6
Service8.8
Cleanliness8.9
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All reviews(954)
Positive reviews(910)
Reviews with photos/video(285)
Clean pool(152)
Great swimming pool(152)
Nice sea view(125)
Convenient for shopping(73)
Friendly front desk staff(43)
Perfect for kids(33)
Close to beach(19)
Has facilities for children(6)
Negative reviews(44)
Guest User
Garden Room - Pool-View (Double Bed)
Stayed in Feb 2026
Business traveler
2 reviews
10/10
Outstanding
Posted on Mar 31, 2026
The environment is great, hygiene is on point, and the service is warm and friendly. Plus, there's a swimming pool! I'll definitely be back next time.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing to stay at Tianze Haiyun Resort Hotel and for your excellent review! The hotel boasts a perfect blend of urban convenience and natural beauty, nestled between the city and the sea. It's ideal for travelers visiting Sanya, fulfilling all your desires. The beach is just a minute away, perfect for a romantic stroll. Tuanjie Street is also just a minute away, offering a wide variety of Hainan's delicious snacks and cuisine to satisfy your taste buds. For those who have seen our reply, don't hesitate to book now! All the staff at Tianze Haiyun sincerely look forward to your and your family's visit! We wish you all the best.
Guest User
Garden Room - Pool-View (Double Bed)
Stayed in Feb 2026
Other
3 reviews
10/10
Outstanding
Posted on Apr 1, 2026
The room was clean and tidy, and the service was thoughtful. I had a great stay, highly recommend!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at the Sanya Tianze Haiyun Resort Hotel and for your kind review. Located in the Coconut Dream Corridor tourist area of Sanya Bay, the hotel boasts a prime location and convenient transportation, making it an ideal choice for your trip to Sanya for tourism, shopping, and entertainment. The hotel's main room type features two bedrooms, two bathrooms, a living room, and a kitchen, with home-style high-end linens and a warm and elegant living environment. Providing you with a relaxing and comfortable vacation environment and a unique and unforgettable stay is our responsibility. We will continue to provide our guests with efficient and high-quality service. We sincerely look forward to your and your family's next visit! Wishing you a pleasant stay!
Guest User
Garden Room - Pool-View (Double Bed)
Stayed in Feb 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Mar 20, 2026
The room was very clean and the environment was great. It's only a three-minute walk to the beach, and the sunset views are stunning. The housekeeping staff were incredibly friendly and helpful. It was a very pleasant trip.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您選擇入住天澤海韻度假酒店並給予貼心好評。很高興看到您在酒店度過了一個美好的假期並享受到酒店服務人員對您提供的細緻熱心的服務。酒店地理位置好,對面就是勝利廣場和旁邊還有三亞灣一號大商樓,有大型購物、餐飲,娛樂於一體,酒店內有露天的停車場,安全可靠。是您旅遊度假之首選。酒店全體員工衷心期待您的再次光臨!祝您萬事如意。闔家歡樂。
Guest User
Garden Room - Pool-View (Double Bed)
Stayed in Feb 2026
Traveling with friends
3 reviews
10/10
Outstanding
Posted on Mar 19, 2026
My friend came to Sanya to visit me, and since she was here, I wanted to spend some time with her, have dinner, and show her around. I also knew she loves the ocean, so I wanted her to stay somewhere close to the beach. This hotel didn't disappoint! They even upgraded us to a higher floor room, and it was really spacious. Plus, it's close to Sanya Bay No. 1, so we could just walk along the beach to get there, eat, and explore, which was perfect.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您選擇入住天澤海韻度假酒店並給予超強貼心好評。很高興看到您在酒店度過了一個美好的假期並享受到酒店服務人員對您提供的細緻熱心的服務。酒店地理位置好,對面就是勝利廣場,有大型購物超市,買東西方便,有露天的停車場,安全可靠。是您旅遊度假之首選。酒店全體員工衷心期待您的再次光臨!祝您萬事如意。闔家歡樂。
Guest User
Deluxe Boutique Sea-View Two-Bedroom Suite
Stayed in Jan 2026
Family
8 reviews
9.5/10
Amazing
Posted on Mar 8, 2026
Facilities: The facilities are very complete, and the kitchen even has a range hood, though there's an extra charge for cooking.
Cleanliness: It's very clean, and the staff cleans it daily.
Environment: The environment is exceptionally clean, with abundant greenery and beautiful scenery.
Location: The location is excellent, directly across from Coconut Dream Corridor – just cross the road. To the back, it's right next to Sanya's largest Wanghao Supermarket. Downstairs, there's also a very large and well-maintained swimming pool; the water has no strange odor, and people swim in it daily.
Service: The hotel staff are enthusiastic and always ready to answer any questions.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your kind review. We will continue to strive to live up to your expectations. Thank you again for your positive feedback, and we look forward to your next visit. Have a pleasant trip!
QZLEO923
Deluxe Boutique Sea-View Two-Bedroom Suite
Stayed in Jan 2026
Family
4 reviews
2.0/10
Posted on Feb 15, 2026
My first trip to Sanya was ruined by this hotel. The environment was terrible, and the service was even worse. All the videos they show are heavily filtered – it's completely different in real life. As soon as I entered the room, I found sand on the bed, so I asked for a room change. After staying one night, I broke out in a full-body rash. When I complained to the front desk, they were incredibly rude and refused to let me check out early or offer any kind of apology or solution. I'm going to complain about this!
Original textTranslated by Google
Response from Property: Dear Mr. Li, thank you for your review of the hotel! We are deeply sorry for your experience during your stay. You actually booked 5 nights, and only contacted the hotel to cancel around 8 PM on the second night. However, since the room fee for the second night had already been incurred, it wasn't that the hotel refused to cancel, but rather that you chose to stay at another hotel because you didn't want to pay for another night. Furthermore, your friend only came to visit you on the second night, and your friend felt they didn't want to stay here anymore and wanted to invite you to stay at another hotel with them. After reading your review, we understand your predicament, but running a hotel is also very difficult. We hope for more understanding and support. We wish you a pleasant journey.
Guest User
Deluxe Boutique Room - Sea-View (Double bed)
Stayed in Dec 2025
Solo traveler
1 reviews
9.0/10
Great
Posted on Feb 27, 2026
Reception staff particularly welcoming and helpful. The room is very pleasant. The elevators work well. One wish: to learn a foreign language such as French or English.
Congratulations
6/7
Response from Property: 親愛的賓客:非常感謝您的滿分好評,三亞天澤海韻度假酒店景色怡人,讓您充分享受一線海景絕美資源。這裡有您嚮往的海岸生活,是人與自然的融合,您可以獨享休閑度假生活,陶冶於醉人的椰風海韻。再次感謝您的好評,酒店全體員工期待與您和朋友再次相會在這美麗的熱帶花園。浮華褪卻,心歸於大自然,我們真誠期待與您再度相遇這美麗的三亞灣!祝您生活愉快。
Jiuyueshanfeng
Garden Room - Pool-View (Double Bed)
Stayed in Nov 2025
Family
2 reviews
10/10
Outstanding
Posted on Jan 7, 2026
Fantastic location, incredible value for money at this price point, and just a short walk to the beach. The room was newly renovated and very comfortable. The staff were all very friendly and attentive, cleaning was always prompt, the bedding was spotless, and the swimming pool was exceptionally clean too.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Greetings! Thank you for choosing to stay at Tianze Haiyun Resort Hotel. Located in the heart of the Sanya Bay tourist area, known as the "Coconut Dream Corridor," Tianze Haiyun Hotel is a 15-minute drive from Phoenix Airport. Multiple bus lines are conveniently located right outside the hotel, providing direct access to the airport, train station, and major attractions in Sanya. The hotel boasts a beautiful environment. Our hotel features a U-shaped building and a 20,000-square-meter tropical garden with over a dozen rare tropical plants, including frangipani, king palm, and coconut trees. Each room offers panoramic views of the coconut groves or the azure sea, allowing guests to fully immerse themselves in the romantic atmosphere of the sea and coconut palms. The hotel underwent a complete renovation in 2022, and the Wi-Fi speed has been upgraded. To provide guests with a better stay, the hotel is committed to creating a high-value, beachfront hotel. All staff at Tianze Haiyun look forward to your next visit and wish you a pleasant journey and a joyful family reunion.
Guest User
Deluxe Boutique Room - Sea-View (Double bed)
Stayed in Nov 2025
Solo traveler
1 reviews
10/10
Outstanding
Posted on Dec 29, 2025
The room offered a lovely sea view, and the service was quite good. Its proximity to the city center made it incredibly convenient for dining and getting around.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Tianze Haiyun Resort Hotel. We are delighted to see the photos you uploaded. The hotel is beautifully landscaped, with a spacious and convenient parking lot. The tea bar offers drinks, coconut water, snacks, and more, perfect for a relaxing break. The swimming pool is clean and hygienic, and the lush greenery is breathtaking… All the staff at the hotel sincerely look forward to your next visit! We wish you all the best and a happy family.
Guest User
Garden Room - Pool-View (Double Bed)
Stayed in Nov 2025
Family
8 reviews
9.5/10
Amazing
Posted on Dec 29, 2025
This is a familiar hotel, my first choice every time I visit Sanya. The service is great. This time, I had a package mailed to the hotel in advance, and they took good care of it. The only drawback I noticed during this stay is that the shower curb is too low, and there's no waterproof strip at the bottom of the shower door. This causes water to flow out from under the shower door onto the bathroom floor when showering, increasing the risk of slipping. I hope a waterproof strip can be added to the shower door to improve this.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing to stay at Tianze Haiyun Resort Hotel in Sanya. Tianze Haiyun Resort Hotel boasts stunning scenery, allowing you to fully enjoy its unparalleled beachfront views. Here you'll find the coastal lifestyle you've always dreamed of, a harmonious blend of humanity and nature. You can indulge in a relaxing vacation, immersing yourself in the enchanting coconut palms and ocean breezes. Thank you again for your kind review. All the staff at the hotel look forward to seeing you and your friends again in this beautiful tropical garden. Let the hustle and bustle fade away, and your heart return to nature. We sincerely hope to meet you again on this beautiful Sanya Bay! Wishing you a pleasant stay.
Guest User
Deluxe Boutique Room - Sea-View (Double bed)
Stayed in Nov 2025
Couple
11 reviews
9.5/10
Amazing
Posted on Dec 30, 2025
The hotel's location is quite good; it's right by the sea. The room size is also pretty decent. The hotel room doors are like those of a private residence, which made me feel right at home – I really liked that. My only regret is that the hotel doesn't have a laundry room. I guess it's my fault for not checking the hotel facilities carefully. After a full day at Yanoda, I had wet clothes that needed washing, and in the end, I had no choice but to have my husband hand-wash them.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Sanya Tianze Haiyun Resort Hotel. We are very grateful for your positive review. We will continue to provide the best service to every guest. It would be our honor to upgrade your stay and ensure your complete satisfaction. All the staff at the hotel sincerely look forward to your next visit! We wish you all the best.
Guest User
Deluxe Boutique Room - Sea-View (Double bed)
Stayed in Nov 2025
Family
30 reviews
10/10
Outstanding
Posted on Dec 9, 2025
Excellent location in downtown Sanya Bay, surrounded by shopping malls. The public beach right outside is very convenient, perfect for those who enjoy a lively atmosphere. The hotel's facilities are also good, and the rooms are very spacious.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at the Sanya Tianze Haiyun Resort Hotel and for your kind review. Located in the Coconut Dream Corridor tourist area of Sanya Bay, the hotel boasts a prime location and convenient transportation, making it an ideal choice for your trip to Sanya for tourism, shopping, and entertainment. The hotel's main room type features two bedrooms, two bathrooms, a living room, and a kitchen, with home-style high-end linens and a warm and elegant living environment. Providing you with a relaxing and comfortable vacation environment and a unique and unforgettable stay is our responsibility. We will continue to provide our guests with efficient and high-quality service. We sincerely look forward to your and your family's next visit! Wishing you a pleasant stay!
Guest User
Deluxe Boutique Room - Sea-View (2 Beds)
Stayed in Oct 2025
Traveling with friends
2 reviews
10/10
Outstanding
Posted on Nov 19, 2025
I stayed in a sea-view room, and I could see the ocean right from the balcony. The location is great, making it convenient to get everywhere.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Sanya Tianze Haiyun Resort Hotel. The hotel boasts a prime location near Coconut Dream Corridor and Phoenix Island, offering unobstructed ocean views. It overlooks Phoenix Island, where the stunning nightscape at night is breathtaking. All the staff at the hotel sincerely look forward to your next visit! We wish you all the best and a happy family.
Guest User
Deluxe Boutique Room - Sea-View (2 Beds)
Stayed in Feb 2026
Family
4 reviews
10/10
Outstanding
Posted on Mar 22, 2026
Satisfactory experience
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!十分感謝您選擇三亞天澤海韻度假酒店並在此分享您的入住體驗。您對三亞天澤海韻度假酒店的喜愛和認可,使我們更有動力和信心為每位賓客提供更加優質的服務,我們會一如既往的堅持我們的熱情和貼心,給您和您的家人一個舒心與安逸的假期。我們為酒店產品和服務給您帶來如此愉悦的感受倍感自豪,讓您可以拋開喧鬧的都市嘈雜環境,享受一片難得的安靜和舒適。再次感謝您的細緻貼心點評。我們全體員工衷心期待您的再次光臨!祝您幸福快樂。
Guest User
Guestroom - 3-Room, Sea-View
Stayed in Sep 2025
Family
4 reviews
10/10
Outstanding
Posted on Oct 6, 2025
Our stay was absolutely amazing! Opening the window revealed a stunning, healing blue sea view. Waking up to the sound of waves in the morning and watching the sunset from the balcony in the evening was incredibly romantic. The hotel's swimming pool is also excellent, with complete facilities. The three-bedroom suite was perfect for a family trip; the rooms were clean and tidy, the bedding was soft and comfortable, and all toiletries were provided. The beach is just a 3-minute walk downstairs, and dining and shopping options are very convenient. It offers great value for money, and I'll definitely choose this place again next time I'm in Sanya!
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for choosing to stay at Tianze Haiyun Resort Hotel and for your positive feedback. Tianze Haiyun Hotel is located in the heart of the Sanya Bay tourist area, known as the "Coconut Dream Corridor," a 15-minute drive from Phoenix Airport. Multiple bus lines are conveniently located right outside the hotel, providing direct access to the airport, train station, and major attractions in Sanya. Our hotel boasts a U-shaped architecture and a 20,000-square-meter tropical garden featuring over a dozen rare tropical plants, including frangipani, king palm, and coconut trees. Each room offers panoramic views of the coconut groves or the azure sea, allowing guests to fully immerse themselves in the romantic atmosphere of the sea and coconut palms. The hotel underwent a complete renovation in 2016, and the Wi-Fi speed has been upgraded. To provide guests with an even better stay, the hotel is committed to offering high-quality, cost-effective beachfront accommodations. All staff at Tianze Haiyun Hotel look forward to your next visit and wish you a pleasant stay!