I recently completed a 25-night stay at a property advertised online as the “Boundless Space Design Hotel.” However, upon arrival, I discovered that the hotel operated under a completely different name, with no visible signage or indication of the advertised name. The building itself bore little resemblance to a traditional hotel, which left me uncertain whether I had arrived at the correct location. Given its remote setting, I felt compelled to confirm my reservation with the staff member on duty before allowing my taxi driver to depart, otherwise, I risked being stranded in an unfamiliar area. Additionally, the online photos were misleading and did not accurately reflect the property.
While the room was clean, I was surprised to find that standard towels were not provided. Instead, disposable towels were offered, which seemed unusual for a hotel setting. Upon request, the staff member promptly and courteously provided regular towels, and I must commend the entire hotel team members for their exceptional hospitality. Every staff member I encountered was friendly, professional, and genuinely kind, which greatly enhanced my overall experience.
One area of concern I would like to highlight is the condition of the guest laundry facilities. The washing machines appeared unhygienic and raised doubts about their ability to clean clothing safely. It’s surprising that previous reviews have not mentioned this issue, as it significantly affects the comfort and convenience of long-term guests.
To be clear, I thoroughly enjoyed my stay thanks to the outstanding staff. However, I believe it’s important to share these observations so future guests can make informed decisions. I sincerely hope that hotel management will take this feedback into consideration and implement improvements to elevate the quality of their services.
