Upon Lisbon Prime Residences Reviews

Response from Property: Hi, thank you so much for your kind comment! We're delighted to hear that you were well received and that everything went very well. It was a pleasure to have you as our guests and we hope to have the opportunity to welcome you back again soon!

Response from Property: Dear Renius,Thank you so much for your wonderful feedback!We’re thrilled to hear that you had such a great experience with us and that you enjoyed the food and the service from our team. Your kind words truly mean a lot to us.We hope to welcome you back again soon!Warm regards,Upon Lisbon

Response from Property: Dear Gouveiita,Thank you for your lovely feedback! We are delighted to hear you had a very pleasant stay and hope to welcome you back soon.Kind regards,Upon Lisbon Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not fully meet your expectations, especially regarding the comfort of the apartment and the disturbance caused by other guests. We will promptly address the issues you mentioned, particularly with the door and the soundproofing, to ensure these matters are resolved.We’re pleased to hear that our staff's service was a positive aspect of your stay. We truly value your kind recognition and hope to welcome you back in the future to provide a more comfortable and enjoyable experience.Best regards,Upon Lisbon Team

Response from Property: Dear Joynon,Your kind words truly made our day! It's heartening to know that your stay with us was a great experience. The city of Lisbon has much to offer, and we are pleased that our hotel added positively to your journey.Our team member Carolina, in particular, will be thrilled to hear your compliment. She, like all our staff, is dedicated to providing a warm, welcoming environment for all our guests, and it’s wonderful to hear that her efforts resonated with you.Ensuring our guests feel at home and well taken care of is part of our core philosophy, and we strive to maintain this throughout all our services. Your acknowledgment serves as a great encouragement to our team.We hope to have the pleasure of welcoming you back in the future. We look forward to creating another memorable stay for you in Lisbon.Best Regards,Upon Lisbon Team

Response from Property: Dear Guest, Thank you for your feedback and we are happy to know that you appreciated our location and the apartment space. Regarding the rooftop pool, the closing time is 9:00 PM, which we consider suitable for most guests. However, we appreciate your observation and hope to welcome you back soon! Upon Lisbon Team The art of living in Lisbon

Response from Property: Dear Guest,Thank you so much for taking the time to share your experience with us!We’re very happy to hear that our serviced apartment worked impeccably for you and that you enjoyed a calm and comfortable stay.While we are located outside the busy city center, we’re pleased to let future guests know that a metro station is just a 5 minute walk from the hotel, offering a direct and easy connection to the city center. This allows our guests to enjoy both a peaceful environment and convenient access to the main attractions.We truly appreciate your feedback and would love to welcome you back again in the future!The Upon Lisbon Team

Response from Property: Dear Guest,Thank you very much for your feedback. We are glad you appreciated the location and the apartment’s amenities. We sincerely apologize for the issues you experienced with odors and cleanliness. Please know that whenever you notice something is not right during your stay, communicating with us immediately allows us to address it and improve your experience. We hope to have the opportunity to welcome you again.Upon Lisbon

Response from Property: Thank you for taking the time to share your feedback! We are pleased to know that you enjoyed your stay with us and that our location next to the Benfica Stadium added value to your experience.We also appreciate your comment regarding the bathroom. Your observation is important to us, as it helps identify areas where we can improve to ensure greater comfort for our guests in the future.We truly value your input and hope to have the pleasure of welcoming you back for another stay, whether for a football match or simply to enjoy Lisbon!The Upon Lisbon Team

Response from Property: Thank you very much for taking the time to share your feedback!We are pleased to learn that you were satisfied with the cleanliness and upkeep of your room, and that you valued our daily housekeeping service — something we are proud to offer as part of our commitment to high standards.We are also glad that our location, with its convenient access to the metro and proximity to the airport, contributed positively to your stay.It would be our pleasure to welcome you back on a future visit.Kind regards,The Upon Lisbon Team

Response from Property: Dear Longyanpeiju, It is a delight to hear that you found our hotel facilities to your satisfaction, especially the self-catering options. We strive to provide a seamless and comfortable experience for all of our guests, so your positive comments are very encouraging.In regards to your concern about the bottled water, check in we leave a bootle of water in each room, the guests just have to ask for a refill. Please allow us to highlight that at check in we leave a bootle of water in each room, the guests just have to ask for a refill. This is a part of our commitment to provide a more sustainable option, as we believe in reducing the use of plastic where possible, which aligns with our hotel's environmental philosophy. We hope this provides a satisfactory explanation and we are looking forward to your next visit with us, hoping to exceed your expectations.Best Regards,Upon Lisbon Team

Response from Property: Dear Guest,Thank you for your feedback. We're glad to hear that you found our place a great choice for a family trip. We understand that the price may be on the higher side, but we strive to provide excellent value with our services and amenities. Having a car is definitely helpful for getting around, as public transportation is a bit farther. We hope to welcome you again in the future!Upon Lisbon

Response from Property: Dear Guest,Thank you for choosing to stay with us for such a special occasion!We’re delighted to hear that you had a great stay and that your first visit to Lisbon — and your wife’s birthday — was memorable. It means a lot to us to be part of such meaningful moments.We hope to welcome you both back again soon for more wonderful experiences!Warmest regards,Upon Lisbon