Lush Motel (Adult Only)

The experience itself is good, nice room and food options. But there is a big problem with acoustics, it is possible to hear the super loud sound from the next room all morning, stopping only at 6:30 am and the staff talking through the walls.

All fantastic, great experience. We will definitely be back.

I booked the Splash SPA overnight, the room was very tidy, comfortable and luxurious, the concierge was very friendly and attentive and the kitchen was fast and produced quality dishes. But that all changed when checking out. Apart from the fact that I waited almost 30 minutes for them to tell me the total amount, they came with the information that some items (bed pillow case and bathrobe) were so dirty beyond repair. It turns out that my wife dyed her hair 48hrs before and due to all the hot/cold water, some dye does come off, normal, but nothing irreparable. Furthermore, the extremely arrogant and tactless manageress brought over the dirty items and even said if I would like them packed to take home. A total challenge and lack of respect for the customer. Informing that they were beyond repair and would not be able to wash them was just an excuse to increase the value and charge the products unduely. Not to mention that when I informed that, since the damage was irreparable, I would pay for them but not take them, the manager went to the cabin and made it even more difficult to pay for the night because she simply did not pay attention to what I was saying, so much so that another cashier had to go to the car with another machine to finish everything. Eventually they managed to spoil the experience. I felt, along with my wife, extremely embarrassed by this whole episode, as a customer I didn't deserve to be treated like that. In case, dear Lush team, that you read

Esqueci um carregador de celular lá que simplesmente desapareceu. O atendimento disse que achou, quando fui para lá disseram que não tinham encontrado. Atendimento foi muito ruim dos profissionais de comunicando colocando sempre a culpa no cliente e tinha uma barata no quarto. Uma suíte de 1000 reais com barata. Não indico pra ninguém. Na cama, marcas de queimadura de cigarro. A tal experiência do melhor motel de São Paulo é pura enganação.

Ao contrário dos outros moteis, este não tenta oferecer mais por menos, é extremamente limpo, estrutura excepcional, serviço absurdo e de coração, melhor que qualquer um da ricardo jafet e etc. Volto nele sem pensar.

Limpeza impecável, cama super confortável, produtos disponibilizados de primeira, atendentes muito atenciosos, almoço saboroso e preços justos. Televisão enorme e Smart. Maravilhoso, super recomendo!!!!

Escolhemos a suíte Lush Spa Splash. Tudo perfeito. Quarto limpo e organizado, vários itens de conforto, tudo funcionando à perfeição, temperatura certa na piscina, banheira e duchas, ótimo serviço e drinks muito bons. Mais que recomendado.