Guest User
November 27, 2021
Location, of course, is the hotel's forte (and nothing more), and I'll detail why! First, I arrived at the hotel around 13:30 and the receptionist told me to wait until 14:00 so I could check in and get into the room, which I thought was ridiculous! ! Total lack of common sense or even professionalism (this also happens to other arriving guests)! ! ! The receptionist said "it was the housekeeper who put the room". On the day of check out, around 12:30, they called my room (I don't know if it was the receptionist or the housekeeper) to tell me my time had expired and I should vacate the room asap (that's what a timely leave is), yes Extremely arrogant, rude, stupid and impolite, as if I was a favor to stay there instead of paying the daily room rate! Just for the record, I'm a frequent traveler, I've stayed in the most diverse types/categories of hotels, with the most diverse audiences, there are things in the hospitality industry that are universal protocols (I definitely know all of them) and these One of the protocols is relative to sub-tolerance (both in check-in and check-out), this hotel certainly doesn't know about this one, which is the basic protocol (flagship) in the hotel industry. (count)...about coffee...almost the same thing...small setup, very basic coffee (nothing to mention)...receive...same thing... cramped The setting, no lobby bar waiting/socializing/someone...relative to the human part, it goes without saying, certainly for the worst already detailed reasons (complete lack of common sense, professionalism, education, etc, etc. ,Wait). The hotel is definitely far away, but very far from a 4 star, this one is quite comparable to all the other hotels in the area (Jardins) and I think it is more suitable for a 2 star. I don't recommend, of course, there are several better hotels in the area! ! ! And, of course, I won't be staying there again, and, I would recommend other hotels in the area...this one never will! ! !
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