Gran Villagio Hotel

Good location good value

A basic hotel with basic service, basic breakfast, basic creature comforts at a very good price. My expectations were adjusted accordingly, so no disappointment there. The situation with the key cards for entry into rooms seriously needs to scrapped. It does not work. It puts an added load of stress on the front counter staff (who have to put up and work with the system,  in a hotel with a busy  flow of guests, because l suspect management won´t upgrade the door entry system to something little more modern. Poor attitude from management  for allowing this to happen, knowing what front line staff have to deal with and clearly knowing what guests have to ensure. It is extremely irritating to arrive at your room, only to go back down to reception to re-program the cards, sometimes with considerable wait times at both the reception queues and then again waiting for elevator, and then having to repeat the process a second , as has happened to me. It really builds up your blood pressure and makes you release a few profanities!  Upper management, l really hope you take heed of this feedback for everyone´s  sake. It´s 2025. Most hotels have stopped using this out-dated technology that's cheap and unreliable. High time to update.

Pros: Good location and attentive service. Big rooms. Cons: Average breakfast, tired furniture. Overall still good value for money.

There are many good restaurants just out outside the hotel main entrance. Walkable to downtown. Safe drop off and pick up by car. Rooms are quite dated. Safe inside room not working. Staff are friendly and willing to help even though they don’t speak English.

Maravilhso