JORGE QI
October 15, 2023
Experience at Charlie is terrible, I DO NOT RECOMMEND and here are the reasons:
1. POOR CUSTOMER SERVICE, so when you book with Charlie expect slow response times from their watsapp chat bot who offers low efficacy solutions.
2. They never took initiative to send me the room code after I booked; keep in mind there are no receptionist to check guest into the rooms so everything is online. The Chatbot is supposed to send you the room code but Charlie failed to automatically send me this info when I made the booking. I had to go and find their watsapp number myself, and then add their watsapp contact, and then go through a long tidious chatbot messaging process to finally have them find my reservation. This period took me at least 45 minutes.
3. Charlie’a chat bot does not handle English very well. Their chatbot sent me a message containing login information, and the wifi password was typed as “6 MarriedCharlie1” with spaces and everything. The wifi password didn’t work because the original message was in portugues and so the actual password was “CasadoCharlie1” so this was quite frustrating. Not only was the password incorrect, but it goes to show the inefficiencies of “intelligent watsapp service chatbots” who generate stupid responses.
4. The human account managers are not derail oriented and didn’t catch these issues, thus I wasted an hour of my life after landing in São Paulo trying to figure out the password + contact someone in the building. Clue: Charlie has no receptionist or no human staff so YOU AS A GUEST YOU ARE ON YOUR OWN.
5. THEY WONT REFUND YOU! NO CUSTOMER SERVICE REPRESENTATIVES!
6. Their “phone number” +55 (11) 99630-7416 DOES NOT EXIST so if you call it don’t expect anyone to answer, DONT WASTE YOUR TIME!
BOOK AT YOUR OWN RISK OF A ANXIETY INDUCING, STRESSFUL, OVERWHELMING EXPERIENCE.
GOOD LUCK!
