Smile Hotel Premium Sapporo Susukino

Checked in on August 9th. The air conditioning had a strange smell, and when I asked to change rooms, I was told there were none available. The bed sheets were dirty, so I requested a change. The staff brought new ones and asked me to change them myself. There were several bloodstains on the mattress, so I asked for a room change and 50% compensation for the night's stay, which is standard practice and not an excessive demand. My reasoning: I couldn't be sure if the bloodstains were from a woman or someone carrying an infectious disease. In Japan, bloodstains on hotel sheets are a serious violation of health regulations. After multiple unsuccessful attempts to communicate, they only offered a room change, no compensation, even though they had previously claimed there were no rooms available. The hotel manager was even Chinese, which was speechless. Fortunately, Trip.com provided immediate and trustworthy assistance. Friends, if you come to Sapporo, avoid 'Smile' hotel.

The room was quite spacious, especially for a Japanese hotel – definitely one of the largest I've stayed in. The location is excellent; it's just a short walk to Nijo Market, the large supermarket in Susukino, Tanukikoji shopping street, and major shopping malls. There are tons of restaurants around the hotel, so you can pretty much find anything you're craving. The hotel breakfast is good, and if you love sashimi, you'll absolutely adore what they offer. If I go to Sapporo again, I'll definitely choose this hotel.

Overall good, they even upgraded our room, and breakfast was decent.

The hotel is conveniently located near the station. However, the front desk service was subpar; the two female staff members were busy chatting among themselves and ignored guests during both check-in and check-out. Other than that, everything else was good; the hygiene was satisfactory, and the environment was quiet.