Tokyu Stay Sapporo Reviews

Response from Property: Thank you for staying at Tokyu Stay Sapporo Hotel! We are delighted to receive your detailed feedback. As you mentioned, there is another Tokyu Group hotel nearby, so we were extra careful when directing guests. Thank you for your valuable suggestion; it will be helpful to other guests as well. We are glad you enjoyed our apple juice! The hotel restaurant offers complimentary juices, coffee, and other beverages daily from 2:00 PM to 10:00 PM, and we were pleased to hear that you also enjoyed the coffee. You seemed particularly pleased with the hotel's convenient location near the airport bus stop and Nijo Market. We were also honored to hear that you tried the nearby soup curry restaurant, allowing you to enjoy Sapporo's culinary delights. We will carefully consider your feedback regarding the cramped room space. We are always committed to creating spaces that are both functional and comfortable. We look forward to your next visit to Sapporo. All our staff are dedicated to serving you and striving to provide you with an even more satisfying experience! Tokyu Stay Sapporo

Response from Property: Thank you very much for staying with us and for sharing your feedback.We are delighted to hear that you found the in-room washing machine and detergent convenient to use.Furthermore, your positive evaluation of our cleanliness, facilities, and service is a great encouragement to all our staff.We are especially pleased that you enjoyed our complimentary beverage service.We will continue striving to enhance our services to ensure your future stays are comfortable and pleasant.We sincerely look forward to welcoming you back.TokyuStay SapporoFront Desk

Response from Property: Thank you very much for staying with us this time.We were delighted to read that you were satisfied with our breakfast and service.Knowing you had a comfortable and convenient stay is a great encouragement to all our staff.We sincerely look forward to welcoming you back.Tokyu Stay SapporoFront Desk

Response from Property: Thank you for rating our location near Odori Station as “excellent”! We're also delighted you noticed our staff's kindness. We strive to ensure our guests have a pleasant stay, so hearing that means the world to us 😊. We truly appreciate your thoughtful review highlighting these simple yet important points. Please stop by again when you visit Sapporo. We look forward to welcoming you!TokyuStaySapporo

Response from Property: Thank you very much for staying with us and for sharing your kind feedback.We are truly honored that you found our staff to be “kind.”We are relieved to hear that, despite being compact, your room was well-equipped with all necessary amenities and that you enjoyed a comfortable stay.We are especially pleased that you found our complimentary beverage service and the access from the subway station and Sapporo Station satisfactory.We will continue striving to improve our services so that we may remain a hotel of choice for our guests.We sincerely look forward to welcoming you back.Tokyu Stay SapporoFront Desk

Response from Property: Thank you for staying at our hotel.We are very pleased to read that you enjoyed the convenience of the in-room washer/dryer, microwave, separate bathroom and toilet, detergents, and ReFa hair dryer, all of which were convenient for traveling with a baby.We can also lend you a ReFa hair iron if you wish. Please feel free to use it on your next stay.We also appreciate your prompt response to your request for baby protection and your praise for our overall service. However, we will take your feedback about the lack of variety in baby amenities into consideration when improving our service. We hope we were able to minimize any inconvenience with diaper disposal.We sincerely thank you for stating that the hotel was "overall very good." We hope you will visit us again with your family. We will do our best to make your next stay even more comfortable.Front　KOSAKA

Response from Property: Thank you so much for your incredibly detailed and thoughtful review! We truly appreciate you sharing so much practical information—from the proximity to JR Sapporo Station and the shopping street lined with drugstores, to the practical use of both the hotel's front and back entrances. We also thank you for rating our staff as “generally polite.” We're delighted you mentioned the complimentary amenities in the elevator lobby in detail. Hearing that you liked the white-packaged skincare milk—and that you personally found it quite good—is very helpful feedback for other guests too 😊 Thank you so much for explaining the washing machine and dryer in such detail! From your first-day experience to your discovery the next day, your specific guidance on the importance of pressing the buttons step-by-step is truly valuable information for other guests who might find themselves in the same situation. We also appreciate your mention of the Attack detergent, including its scent strength, and your consideration for guests with sensitivities. We're thrilled you enjoyed the proximity to Sapporo TV Tower and the view from your room. Hearing you had an “overall comfortable stay” means the world to us—thank you! Such detailed and constructive reviews are truly valuable for us and other guests. Please stop by again when you visit Sapporo!TokyuStaySapporo

Response from Property: Hello! Thank you very much for your kind words.Receiving a 10-point rating has been a tremendous encouragement to all our staff. We are truly delighted that you appreciated our hotel.We are especially pleased that your stay was comfortable and memorable. We will continue striving daily to provide even better service and a more pleasant environment.When you visit Sapporo again, we sincerely hope you will choose Tokyu Stay Sapporo. Our entire staff will work hard to ensure your next stay is also wonderful.We look forward to welcoming you back.Tokyu Stay SapporoGin

Response from Property: Thank you for sharing your review with us. We are glad to hear that you have enjoyed staying with us. We look forward to your next visit.Tokyu Stay Sapporo

Response from Property: Hello! Thank you so much for your wonderful review.We are all delighted to hear that you found our property clean, comfortable, and cozy. We are especially pleased that you enjoyed the modern yet homey atmosphere of your room. We meticulously maintain every detail to ensure our guests feel at ease, like they're in a second home.Thank you also for mentioning our excellent location. We are delighted that you were able to fully enjoy Sapporo while also having a relaxing time.Your words, “I will definitely come back” are the greatest encouragement for us. Our entire staff will strive to further improve our service so that your next stay is even more comfortable than this one.Please feel free to visit us again the next time you come to Sapporo. We sincerely look forward to welcoming you back.Tokyu Stay SapporoGin

Response from Property: Thank you for staying at Tokyu Stay Sapporo! We're delighted to hear you enjoyed our excellent location.As you mentioned, our hotel is centrally located in Sapporo, boasting convenient access to popular spots like Nijo Market and Odori Park. We hope it served as a great base for your sightseeing and business needs.We also appreciate your kind words about our service. Our entire staff strives daily to ensure our guests enjoy a comfortable stay. We're especially pleased you enjoyed our amenities.We're relieved to hear you found the room clean despite its standard size. We will continue to work hard to provide clean and comfortable spaces.Please consider staying with us again when you visit Sapporo. We sincerely look forward to welcoming you back!Tokyu Stay SapporoGin

Response from Property: We sincerely appreciate your high praise for the convenience of our washing machine. The ability to stay clean while traveling is precisely the point we value most.We are deeply honored by your strong recommendation that “ A reservation at TokyuStay hotel series is a must!” Knowing we have such loyal fans is our greatest encouragement.With the hope that you can travel light and enjoy your journey in clean clothes at any time, we will continue to enhance our comfortable facilities.We sincerely hope you will choose Tokyu Stay again for your next visit. We look forward to welcoming you with the same unchanging convenience and comfort.All the staff at Tokyu Stay Sapporo