Guest User
May 30, 2024
Worst experience. Had visited hotel lake view on 25/05/2024 till 27/05/2024 with family. We had booked lake view family room direct with hotel. While check in management refused to provide said room saying there is no family room for lake view . When we entered to the room they had provided, was stinking with the strong smell of pest control, when we had complained about it they gave us another room which was also stinking so they again cleaned the room. There were many cockroaches in the room even on bed. All furniture, ceramics are broken.The staff is useless. No breakfast options. After arguing they had provided lake view family room next day in the afternoon(which they had said there is no such room). The another room was in new building which is quite good but I had struggled to asked for towels, bed sheets, pillows etc.(I guess they think it’s guests duty to ask for everything or May be they think guest will carry pillow n all from their home). They put bedsheets on table which they provided outside restaurants for breakfast. They don’t even have proper glasses. Small swimming pool. As per rooms no enough space for breakfast in restaurant and parking is available only for 10 cars. Entirely messed management, poor hospitality, no maintenance.