We had a phone, but it didn't have a cord so we had to walk down to the front desk twice. Once to get the wifi password that they wrote on a post-it, along with the room number, and stuck it to our room key but he didn't tell me what it was, just pointed and said to make a right and get on the elevator. The second time was to get towels and cups. We had 4 people in the room but only 2 towels to shower with and 2 paper cups. The hair dryer in the room didn't work. No one seemed to care much about any of it. The area outside the hotel was a mess.
The beds, however, were extremely comfortable and the room was clean.