The property is ideally located for all services. But the property is old and outdated, but mostly their website says “shuttle within 5 miles”, so we went to book the shuttle with the front desk and they tell us that it is not available to drop off at our needed location on concert or event days.
This was one of the main reasons for booking this hotel, they told us that they would drop us at a location 3/4 mile or slightly more away from the performing center. This may not seem like a real big deal, except when it raining or a late event, there are no street lights and the walk is pretty far.
They should not advertise that they drop within 5 miles, without telling you that they do not on event days.
This hotel needs updates, it’s a 2-3 star at best and the staff at the front desk could be a little nicer.
Wall A/C in room does not work right, mold in bathroom ceiling area, you can hear everything, beds are comfortable!