Delta Hotels Sault Ste. Marie Waterfront Reviews

It was good comparing the size of the city.

The location and amenities were great, but almost every facet of the trip was made frustrating by the hotel booking policies and front desk manager. I had a $250 Delta gift card that could not be used to pre-book the room to get a better rate. I called and was told I’d have to book the “member rate” (since I’m a member of Marriot Bonvoy and have their app) to use my gift card. That rate was $60 worse than prepaying on the app and $89 worse than trip.com. Considering they already have the money from the gift card you’d think they would have a way to use it while booking on their app or over the phone, not gouge you for the worst possible rate. Next, while we reserved a “water view room”, not a “partial water view” and paid extra, the photos show our lovely view of a steel plant, parking lot, mall and partial water view if you walked right up to the window and looked out at a sharp angle. I called 2 days before and requested early check in and was told 1pm. When I arrived our room was not ready. The manage (R****) was extremely rude and just acted confused, as if she didn’t understand, but seemed to understand and was just unwilling to do anything. There was a sock under the bed.

Location is amazing, a very silent hotel, staff is friendly , a very good parking space and restaurnts and food available at walking distance. Highly recommended.

Staff are very nice. Bar was good.

The hotel is in a great location, next to the lake. It is also very pleasant to sit in the hotel restaurant in the morning and have a sunny breakfast. There are two options for breakfast: buffet and a la carte. It also has its own parking lot, which is very convenient.

The room was arranged on the third floor, close to the ventilation equipment on the second floor outside, so it was very noisy

Beautiful environment, nice room, Starbucks downstairs

Great view, affordable, dog friendly

The hotel is by the river, with beautiful scenery, opposite the United States. The hotel is hygienic and well managed. Walking and fishing by the river is very good. There is a good restaurant next to it, and there are many people and lively!

Great area central to everything lots of activities during the winter facility was standard nothing over the top definitely older, however had fantastic views

Need a couch in the room, not just a big chair for one person. Shower door is in the wrong place to access fixtures. Hot tub and pool are wonderful. Great view-even saw fireworks from our room.

Overall great hotel - Staff was awesome, rooms were clean - Restaurant is getting a bit dated, but the food is incredible. Biggest reason for staying here is the fitness facility - Great equipment with lots of space.

Bonus to have a Starbucks right in the hotel! Proximity to the Agawa Canyon Rail Station (3 minutes drive) also a plus especially when we forgot our train tickets and needed to dash back to get it.

Staff displayed excellent customer service skills given the holiday time!!