1/5 – Wrong Room, No Staff, Multiple Issues
Booked a loft for a romantic getaway and arrived to find I had been placed in a 2-bedroom unit without any prior notice or consent. I specifically chose and paid for the loft. had someone contacted me beforehand, I would have rebooked elsewhere. Instead, I found out at check-in with no recourse.
The problems didn’t stop there. The door wouldn’t open when we arrived, and we were left standing outside for several minutes because there is no staff on property to assist. When we finally got in, the shower had other guests’ hair in it. not the welcome you expect after a long trip. The electric coffee maker also didn’t function.
When I raised these issues, management offered a $125 future stay credit, useless to me since I have no plans to return to Savannah. A partial refund for a night where I didn’t receive what I paid for is the reasonable resolution here, and they declined.
Other issues such as noise from street, etc are also there but I was expecting those since they’re prominent in many reviews.
Avoid if you’re planning anything special. You will not get the room you booked, no one will be there if something goes wrong, and the property will not make it right.